Freelance Product Manager (Experts Marketplace)

Company Intro

At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients including Anthropic, Amazon, Microsoft, Poolside, Recraft, and Shopify.

Recently, we secured strategic investment led by Bezos Expeditions and Nebius Group with participation from Mikhail Parakhin, CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA, UK, the Netherlands, Israel, Czech Republic, Serbia, and more.

About position

We’re hiring a Product Manager to own the end‑to‑end health of a two‑sided talent network -supply (freelancers) and demand (client teams). You’ll build the flows, policies, and incentives that improve time‑to‑match, fulfillment, and GMV, while keeping data and IP safe.

What You’ll Do

• Define and drive the product strategy and roadmap for Toloka’s marketplace domain

• Build products and workflows that improve the health of a two-sided marketplace across supply, demand, quality, and economics

• Improve expert onboarding, qualification, profiling, and activation flows

• Design and scale matching, routing, and staffing systems that help projects start faster and fill successfully

• Build tools and mechanics for expert search, readiness scoring, taxonomy, and project-to-expert fit

• Partner with operations teams to automate manual processes across workforce requests, onboarding, retention, and support

• Improve marketplace transparency through metrics, dashboards, and clear operating mechanisms

• Work on pricing, payment, incentive, and policy mechanisms that improve expert experience and business performance

• Run product discovery with users and stakeholders, validate opportunities with data, and translate insights into execution

• Write clear product requirements, prioritize trade-offs, and lead cross-functional delivery from concept to launch

Example Problems You May Own

• Cut time to initial staffing and improve fill rate for high-priority projects

• Build smarter expert routing and search for solution owners and delivery teams

• Launch richer expert profiles, qualification signals, and readiness indicators

• Improve retention and reactivation flows for high-value experts

• Introduce marketplace mechanisms that support scaling an open talent pool while preserving quality

• Increase operational efficiency by replacing fragmented manual workflows with productized systems

What Success Looks Like

• Projects are staffed faster, with higher quality and lower operational overhead

• More experts become ready to work, activate successfully, and stay engaged over time

• Matching quality improves across projects, domains, and expert segments

• Marketplace teams and delivery teams can operate with better visibility, less manual effort, and stronger automation

• Product decisions measurably improve marketplace KPIs such as activation, fill rate, time-to-staff, retention, quality, and margin

What We’re Looking For

Must-have

• 5+ years of product management experience, including significant experience in marketplace, platform, or workflow-heavy products

• Strong track record of owning complex product areas end-to-end and shipping in ambiguous environments

• Experience with two-sided marketplace dynamics such as supply quality, matching, liquidity, incentives, trust, or fulfillment

• Strong analytical skills and comfort using data to identify problems, size opportunities, and evaluate impact

• Ability to work deeply with cross-functional teams, including engineering, design, operations, and business stakeholders

• Excellent product judgment: you know when to build a feature, improve an internal tool, or solve a problem operationally first

• Strong written and verbal communication in English

Nice to have

• Experience in expert, labor, freelance, staffing, or services marketplaces

• Experience with AI, ML, data operations, human-in-the-loop systems, or quality workflows

• Familiarity with ranking, matching, routing, reputation, or trust systems

• Experience with pricing, payouts, incentives, or policy design in marketplace environments

• Startup or high-growth environment experience

• Strong written and verbal communication in English

Why Join

• Work on one of the most strategic product areas in the company

• Build marketplace systems at the intersection of AI, operations, and platform product

• Solve hard and meaningful problems in matching, quality, liquidity, and scale

• Shape the future of how expert work is sourced and delivered for AI use cases

How We Work

We value speed, clarity, ownership, and pragmatic execution. This role is for someone who is hands-on, curious, data-driven, and excited to build durable marketplace systems in a fast-moving environment.

What we can offer

• You’ll have the opportunity to work on highly innovative, projects at the leading edge of AI development, and work with a genuinely dedicated and dynamic team of experts;

• You’ll also be working on projects with customers that are AI industry leaders and household names;

• Personal and career development: we support employee’s ambition for professional development and encourage them to implement their ideas in their projects;

• Flexibility: we offer remote or hybrid employment. You will also design with your manager a workday that works best for you;

• Paid parental leave and sick leave;

• 25 vacation days per year.

Equal Opportunity Employer:

Toloka is committed to providing equal opportunity and fostering an inclusive environment. We welcome applications from all qualified individuals and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Selection decisions are made based on qualifications, merit, and business need.

Scam Alert Regarding Fake Job Postings
It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants.Please be aware:

• Official Communication: Our recruiting team will only contact you from an official "toloka.ai" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.

• Our Process: We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.

• Official Listings: All legitimate job openings are posted on our official careers page: https://toloka.ai/careers#job-list

What to do: If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at [email protected] and report the profile/post to LinkedIn.We are taking this matter very seriously and are working with the appropriate parties to resolve it. Thank you for your vigilance.