Freelance Onsite Support Technician ( m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Role & Responsibilities:

• Provide technical support and troubleshooting for OSS systems and related IT infrastructure
• Manage incidents, service requests, and change management using ServiceNow
• Collaborate with cross-functional teams to resolve complex IT issues
• Monitor system performance and ensure optimal uptime
• Document technical processes and maintain a knowledge base
• Participate in IT projects and system upgrades when required

Requirements:

• 3–4 years of experience in an IT Technician or similar technical role
• Experience with OSS systems is highly desirable
• Strong experience using ServiceNow
• Ability to work independently and solve problems efficiently
• Excellent verbal and written communication skills in English
• Availability to work on-site in Toronto twice per week

• Work Mode: On-site, 2 days per week (Tuesday & Thursday)

All our positions are open to both women and men and are, of course, open to people with disabilities.