Fraud Prevention Specialist Madrid y Lisboa- SDS

Fraud Prevention Specialist Madrid y Lisboa- SDS

Country: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander Digital Services is looking for a Fraud Prevention Specialist based out of Spain or Portugal.

The mission of the Santander Group's Technology and Operations Division is to contribute to the Group's strategy by making possible the operations of Santander's different businesses, by contributing to optimization, growth, and value creation; in addition to reducing risk and improving efficiency. Therefore, we help Santander to become the best open platform for financial services.

As part of this Division, Cybersecurity and Fraud Prevention are part of the Santander Group's main priorities and a crucial element to make Santander a cyber resilient organization that can withstand, detect and rapidly react to cyberattacks, while constantly evolving and improving our defences. The protection of systems, information and customers is a priority for the Group and a crucial component of Santander's purpose of "helping people and companies to prosper" and our goal of "offering excellent digital services for our customers”.

If you share our passion for technology and are up for the challenge, come join us!

As a Fraud Prevention Specialist, you will play a central role in shaping the organisation’s fraud prevention strategy by leading end-to-end fraud risk assessments, advising on industry-leading prevention practices, and driving the evolution of frameworks, controls, and detection capabilities.

We need someone like you to help us in different fronts:

• Lead initiatives to optimize fraud prevention platforms, including decision engines, transaction monitoring, rules frameworks, behavioral analytics, and investigation tools.

• Certify fraud platform integrations, ensuring end-to-end coverage, data quality, and consistency of fraud prevention across business platforms and customer journeys.

• Define proper fraud prevention platforms and solutions to mitigate fraud risks in banking products.

• Drive the evolution of fraud technology stack roadmap and blueprints, aligned with global fraud strategy and architectural principles.

• Monitor and optimize fraud platform performance, including rules engines and analytical models, to improve detection rates and reduce false positives.

• Support the deployment and tuning of advanced fraud capabilities such as machine-learning models, device intelligence, and real-time decisioning.

• Evaluate new fraud prevention solutions and emerging technologies through proofs of concept (PoCs) and pilot implementations.

• Act as an expert advisor on fraud-prevention technologies and tools, evaluating new capabilities, benchmarking with peers, and identifying opportunities to enhance the bank’s strategic detection ecosystem.

• Define and maintain fraud architecture, integration standards, and best practices to ensure scalability, resilience, and regulatory compliance.

• Stay informed on industry fraud-prevention practices, technologies, and tools used in the banking sector, identifying opportunities to enhance the bank’s detection capabilities.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Minimum of 3 years of experience in Fraud Prevention roles. (Required)

• Strong technical background in fraud platforms, risk systems, or security solutions within financial services.(Required)

• Experience with system integration, distributed architectures, APIs, and real-time processing environments. (Required)

• Ability to translate business fraud requirements into robust technical solutions.

• Familiarity with machine learning concepts applied to fraud detection and decision systems. (Preferred)

• Experience in the financial/banking industry. (Preferred)

• Experience in designing or enhancing fraud controls and frameworks. (Required)

Education

• University degree in Computer Engineering, Information Systems, Business, Administration or related field or relevant experience. (Required)

• Certifications in fraud prevention skills or tools. (Preferred)

• Certifications in cybersecurity. (Preferred)
 

Languages

• English (Required)

• Spanish (Required)
 

Hard Skills

• Strong knowledge of fraud controls and countermeasures, including, decision engines and rule-based systems, authentication and identity verification, biometrics and behavioural analytics, device intelligence and risk scoring. (Required)

• Strong knowledge of fraud-prevention architectures and key technological components such as real-time decisioning platforms, orchestration, middleware and machine learning fraud models. (Required)

• Knowledge of banking products and processes, such as cards, loans, payments, digital onboarding and banking apps. (Preferred)

• Deep understanding of fraud typologies (APP scams, card fraud, digital onboarding fraud, account takeover, mule activity, payment fraud, social engineering, etc.). (Required)

• Strong knowledge in Cyberfraud TTPs and trends per taxonomy (ex: scams, cards fraud, identity fraud, online/mobile fraud, etc…), per products (ex: payments, debit cards, digital wallets, dealer fraud, mobile, web, etc…) and type of attack (ex: phishing, deepfakes, money mules, social engineering, account takeover, vishing, impersonation, etc…). (Required)

• Solid understanding of leading fraud platforms including transaction monitoring, behavioral biometrics and identity verification.

• Knowledge on conducting fraud risk assessments and identifying control gaps in business products and processes.

• Solid knowledge on topics related to fraud or financial crime, such as, first-party fraud, authorized/non-authorized fraud, money mules, etc…

• Even though the role is fraud-focused, it will be valued as a good understanding of cybersecurity TTPs and threats intelligence.

Soft Skills

• Strategic thinking and problem-solving skills.

• Innovative mind-set to ensure a clear focus on the strategic agenda.

• Strong stakeholder management skills, with the ability to negotiate, influence, and reach effective agreements across different geographies, cultures, and functional roles.

• Ability to work and reach satisfactory agreements and find practical solutions for Fraud with all its stakeholders in different geographies and roles.

• Strong analytical skills to interpret, transactional behaviours, trends, anomalies, and event patterns multi-channel fraud indicators.

• Ability to operate under pressure, managing high-impact situations with calm, clarity, and sound judgment.

• Good knowledge of Internal and external fraud risk management, cyber security, IT concepts.

• Excellent and clear communication skills in both online in written interactions, and face-to-face customer service interactions.

• Business relationship management at high pressure situations.

• Cross-cultural collaboration, working effectively in global, diverse, and matrixed environments.

• Leadership through expertise, guiding teams and stakeholders by providing clear direction, structure, and subject-matter insight.

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We’re enable our teams to go beyond through global opportunities and broad career paths.

• Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.

• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.

• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.

• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.
 

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?