Fraud Prevention Agent III

Sumup

São Paulo, Brazil (São Paulo) permanent

Posted: March 10, 2026

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Quick Summary

Especialista em prevenção a fraudes com foco em análise de risco, suporte ao cliente e otimização de processos operacionais

Required Skills

Fraud Prevention Risk Management Customer Service Communication Decision Making Data Analysis Feedback Culture Continuous Improvement

Job Description

Resumo: Especialista em prevenção a fraudes com foco em análise de risco, suporte ao cliente e otimização de processos operacionais.

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Gestão de Risco: Análise, aprovação e encerramento de cadastros de clientes com domínio completo dos protocolos de investigação.

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Comunicação Multicanal: Atendimento consultivo via telefone, e-mail, chat e WhatsApp para validação de contas e transações com comportamento atípico.

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Tomada de Decisão: Gestão de ponta a ponta dos casos investigados, garantindo o cumprimento de SLAs e a precisão no encerramento.

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Data Literacy: Alta capacidade analítica para interpretação de dashboards de performance e indicadores de fraude (KRs).

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Cultura de Feedback: Excelência em comunicação interpessoal, com facilidade em dar e receber feedbacks construtivos.

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Melhoria Contínua: Proatividade na identificação de gargalos operacionais e agilidade na implementação de melhorias sugeridas pela liderança e pares.

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