Fraud Operations Specialist (Part-time)

WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE FRAUD OPERATIONS TEAM

This role is within our Fraud Operations team, a part of Trustly’s Financial Crime Prevention group with over 50 employees across Europe. This team is responsible for Trustly’s fraud investigation work and to make sure we protect us as a company and our customers from fraud risks.

ABOUT THE ROLE

The fraud space is evolving and growing at Trustly. The Fraud Operations function ensures that Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.

We are looking for a part-time Fraud Operations Specialist for 20 hours a week, who can process fraud escalations in a timely manner. You will process fraud escalations in a timely manner, using an inquisitive mindset to ascertain fraud typology. We’re looking for a specialist, perhaps a student looking for their next challenge, who wants to shape our future fraud strategy and effectively collaborate with internal and external stakeholders.

What you'll do:
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Process fraud escalation claims in a timely manner

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Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns

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Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns

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Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome

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Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking

Who you are:
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Have an understanding of fraud typologies and fraud risks

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Ability to effectively process escalation tickets and follow operational processes

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Ability to work with fraud detection tools and improving / optimising the coverage

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Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you

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Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations

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Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart

Our Fantastic Benefits (varies by location)
🌴 20 to 30 days of holiday to support a healthy work-life balance
🥳 Monthly team outing allowance to enjoy social events with your colleagues
👶 Parental leave top-up additional support for new parents
🥐 Daily breakfast and on-site perks to make your workday smoother
💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.