Fraud Operations Lead - Credit Card / Credit Line

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Fraud Operations Leader is responsible for overseeing and managing the team’s daily operations, setting the strategic direction for fraud detection and mitigation; leading complex investigations, designing and optimizing advanced prevention tactics, ensuring the protection of the company’s financial assets and customer trust, and driving continuous improvement initiatives in fraud prevention processes and technologies.

Responsibilities:
• Lead and mentor the Fraud Operations team, managing workloads, providing guidance on complex cases, and conducting performance reviews.
• Establish and execute the overall strategy for fraud detection, investigation, and loss prevention across all channels.
• Manage complex and high-risk fraud investigations, serving as the final point of escalation for the team.
• Analyze macro-level fraud trends and patterns to proactively identify emerging risks and develop sophisticated, data-driven mitigation strategies.
• Design, implement, and optimize fraud rules, models, and system configurations to enhance prevention efficiency and minimize false positives.
• Act as the primary liaison between Fraud Operations and other departments (Product, Engineering, Legal, Compliance) on fraud-related initiatives and system improvements.
• Oversee the preparation and presentation of executive-level reports on fraud loss, risk exposure, and the effectiveness of current prevention measures.
• Ensure compliance with all relevant regulatory requirements, internal policies, and reporting standards related to fraud and financial crime.
• Drive continuous improvement of team processes, tools, and best practices, promoting a culture of high performance and fraud awareness.

Requirements:
• Completed university degree in a related field such as Business Administration, Finance, Criminology, or a related quantitative field.
• Minimum of 2+ years of progressive experience in fraud operations, financial crime, or risk management, with at least 1 year in a leadership or senior analyst role.
• In-depth knowledge of payment systems, e-commerce fraud, and/or financial services fraud typologies.
• Demonstrated experience in developing and implementing large-scale fraud prevention strategies and managing fraud losses.
• Strong analytical skills with the ability to interpret complex data sets, identify trends, and translate findings into actionable strategies. Proficiency in data analysis tools (e.g., SQL, Python, advanced Excel) is highly desirable.
• Excellent communication, interpersonal, and team leadership skills, with the ability to effectively present complex issues to both technical and non-technical audiences.
• Knowledge of global regulatory requirements and compliance standards (e.g., AML, KYC).

Benefits:
• 100% Company Funded : Private Health Insurance for employee and immediate family
• Pension Fund
• Company-funded employee life and disability insurance
• 20 days vacation, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks
• Catered Lunch

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening