Fraud Operations Analyst

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As a Fraud Operations Analyst you are someone who is skilled at recognizing new/emerging patterns/typologies and responding with appropriate investigative techniques based on applied knowledge and a wide range of research/investigative techniques. You are eager to leverage your understanding of payments, payroll, and fraud to help lead the team to success. You know how to work independently, analyze complex problems, and develop the most optimal solutions.

As an Analyst, you will join the Justworks Fraud Operations team and have the opportunity to help shape the company’s approach to Fraud/AML compliance and security; identify and revise issues/inquiries; review and enhance standard operating procedures; and interact with our Product, Engineering, and other interdepartmental teams. The ideal candidate will have keen attention to detail, a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others.

Your Success Profile

What You Will Work On

• Review and analyze alerts and information from various systems that support AML and Fraud.

• Identify new and emerging fraud trends and patterns and report findings to the Fraud Manager

• Proactively seek to improve efficiency, reduce and mitigate losses

• Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization

• Perform investigative practices to include but not limited to: complying with regulatory requirements, compile documentation and evidence, and develop initial investigative reports in the case management system

• Own and maintain an internal resource center for policies and procedures, ensuring information is kept up-to-date.

• Perform other duties as requested and special projects as assigned

How You Will Do Your Work

As a Fraud Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what’s right for the business.

• Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems.

• Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities.

• Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented.

• Scalability - Anticipates future needs and builds solutions that persist beyond people or temporary fixes; drives decisions that support long-term team and operational resilience.

• Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Bachelor degree; related field or work experience required

• Minimum of 3 years of fraud analysis and investigation experience in the financial industry

• Omni- channel experience to include but not limited to ACH, Wire, Check Fraud, Identity Theft, etc.

• Industry recognized certifications, (I.e. - ACAMS / CFE, is a plus but not required)

• The ability to maintain confidential information

• Proven initiative to be a self-starter and proactive approach

• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail

• Technologically proficient (Salesforce, Zendesk, Jira, Gong, Resistant AI, Persona, Lexis Nexis)

• Experience in data analysis and/or leveraging AI, SQL, Excel

The base wage range for this position based in our New York City Office is targeted at $36.90-39.93 an hour.

#LI-Hybrid #LI-MM3

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

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