Fraud Monitoring Team Lead

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Job Location: Bangalore

What will you be doing?

Managerial:
• Lead and manage a team of FinCrime analysts / Risk Data Analysts
• Coach, train, motivate, and drive the performance of the team
• Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs
• Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals
• Support the team to achieve its operational objectives, manage workloads and analysts’ professional development
• Set individual and team KPIs, ensure adherence, and manage expectations and performance
• Prioritize and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively
• Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews

Professional:
• Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point
• Supervise and monitor Risk research and deliverables
• Ensure performance based on established goals, benchmarks and milestones
• Drive innovation and automation to support scale and efficiency
• Ensure consistency in practices, policies, and procedures
• Identify and address gaps and opportunities in performance
• Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption
• Oversee operational queues and manage short review-time SLAs for payment holds and escalations
• Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities

Interpersonal:
• Work closely with other teams and departments to develop risk-related tools, processes and products that improve both risk mechanisms and customer experience
• Communicate and collaborate with large enterprise clients and external partners
• Partner closely with Business Teams to ensure clear communication, alignment on priorities, and effective handling of time-sensitive reviews
• Act as a bridge between Risk Operations and the business, balancing customer experience with risk mitigation under tight timelines

Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

Have you done this kind of stuff?
• Bachelor’s degree – a must
• At least 3 years of proven managerial experience – a must
• Minimum 2 years of professional experience in online risk/compliance management, fraud prevention, or risk operations within a global payments/remittance/e-commerce environment – a must
• Excellent communication skills in English (written and spoken) – a must
• A positive, energetic, and communicative people-person – a must
• Data-driven mindset with strong analytical skills and proficiency in SQL, BigQuery, and BI platforms – a must
• Proven cross-team collaboration and interpersonal skills
• Highly organised, energetic, and proactive
• A problem solver who thrives under pressure
• Flexible, emotionally agile, and adaptable to change in a fast-paced environment
• Independent thinker with initiative who can see processes through

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.