Fraud Investigations Manager

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments.

Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

The Opportunity

Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes.

The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.

Key Responsibilities

Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations

Oversee day-to-day investigative workflows, case queues, and escalation management

Drive in-depth, high-quality fraud investigations across multiple products and channels

Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment

Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls

Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies

Develop and maintain investigation standards, playbooks, and quality assurance frameworks

Provide coaching, feedback, and performance management to build a high-performing investigations team

Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams

Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Qualifications & Requirements

10+ years of experience in fraud prevention and fraud investigations

5+ years of experience in a fraud investigations or fraud prevention leadership role

Proven experience managing and developing fraud investigation teams

Strong knowledge of fraud typologies, investigative techniques, and case management best practices

Experience operating in fintech, financial services, payments, or digital asset environments preferred

Excellent analytical, decision-making, and problem-solving skills

Strong written and verbal communication skills, with the ability to document complex investigations clearly

Comfortable working in a fast-paced, evolving regulatory and risk environment

Preferred Skills

Experience with crypto, blockchain, or Web3-related fraud investigations

Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms

Experience supporting regulatory exams or law enforcement requests

Data-driven mindset with experience leveraging metrics to improve investigative outcomes

Reporting Structure

Reports directly to the VP of Fraud Prevention

EEOC Employer Statement

Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.