Fraud & Chargeback Professionals - Fintech

ABOUT THE TEAM
Trendyol Pay is where cutting-edge payment technology meets seamless user experience. This team designs and manages end-to-end payment solutions for millions of users across the globe. Trendyol Pay is focused on building secure, fast, and reliable payment infrastructure not just for today’s needs, but for the future of digital commerce.

We simplify every transaction and elevate user confidence through technology-driven, customer-first design.

Responsibilities:
• Identify and mitigate high-risk patterns by taking proactive measures to safeguard the company’s financial integrity.
• Conduct meticulous reviews of transactions to detect and prevent fraudulent activities.
• Drive decision-making processes through rigorous data analysis and evidence-based insights.
• Design and deploy adaptive fraud rule sets tailored to various account risk profiles.
• Manage end-to-end chargeback workflows and leverage dispute data to refine and enhance fraud detection filters.
• Stay ahead of emerging fraud trends and spearhead internal awareness initiatives to foster a security-first culture.
• Develop and execute preventative frameworks to mitigate both internal and external fraudulent behaviors.
• Monitor card scheme regulations and engineer robust chargeback defense strategies to minimize dispute-related losses.
• Coordinate effectively with bank risk departments and card schemes to resolve suspicious activities and streamline operational workflows.
• Communicate security concerns to users or merchants, ensuring a balance between robust risk mitigation and a seamless customer experience.
• Promptly respond to bank confirmation requests and prepare comprehensive investigation reports in line with industry standards.
• Prepares and monitors dispute defense files (Representment) in accordance with technical banking terminology and card network standards

Expected Qualifications:
• Bachelor’s degree from related fields (Business Administration, Economics, Engineering, Statistics, etc.).
• At least 2 years of experience in Fraud and Chargeback processes within the payment systems or E-money institutions.
• A strong team player with a solution-oriented mindset, capable of thriving in a dynamic environment.
• Ability to adapt to flexible working hours based on operational requirements.
• Excellent verbal and written communication skills, with the ability to professionally manage relations with banks and stakeholders.
• Familiarity with local payment regulations and AML/KYC standards.

What We Offer

A hybrid working model with flexibility — a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
A customizable FlexBenefits budget — Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
Comprehensive wellbeing support — Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
Personalized training allowance and learning opportunities — Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
Responsibility from day one — Take full ownership from the start in a culture where every voice is heard and valued.
A diverse, international team — Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
Opportunities to grow with the best — Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
Meaningful connections beyond tasks — Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply now and let’s take the next step together.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.