Fraud Analytics Investigation Manager

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose
We are seeking a Fraud Analytics Investigation Manager to be the founding member of our new Investigation Unit. This hybrid role is crucial for applying advanced analytical techniques to monitor, detect, and respond to emerging fraud trends on our platform. You will be responsible for building early-alert systems, conducting deep-dive investigations, leading the tactical response to significant fraud events, and shaping the strategic direction of this new team to enhance our fraud prevention capabilities.

Reports To
This person will report to the Fraud Analytics Manager, inside the Fraud Prevention team.

Who You Are
Failure to meet any of the following required qualifications could result in an automatic rejection.

• Bachelor’s degree in Finance, Statistics, Economics, or a related quantitative field.

• Minimum of 4 years of experience in data analytics, with a strong focus on fraud prevention in e-commerce, fintech, or a related industry.

• Proficiency in SQL; hands-on experience with Python or R for data analysis.

• Demonstrated experience in end-to-end investigations, including both analytical and manual forensics, preferably in cross-border fintech or crypto environments.

• Excellent written and verbal communication skills in English, with the ability to present complex findings to both technical and non-technical stakeholders.

• Experience in the crypto space is a strong plus.

• Experience with big data technologies (e.g., Spark) and version control (e.g., GitHub) is a plus.

• A results-oriented mindset with a proven track record of impactful delivery.

• Advanced analytical and problem-solving skills, capable of building prevention systems and leading complex investigations.

• Exceptional communication and stakeholder management skills.

• Strong leadership and coaching abilities, with a capacity to balance tactical oversight with long-term strategic vision.

What You Will Do

• Lead the New Investigation Unit

• Act as the first hire for this new team, taking ownership of its roadmap, priorities, and long-term vision.

• Map out the needs for the team's future, including defining additional roles, required skills and new tools to adopt as the unit grows.

• Data-Driven Detection

• Design and build monitoring dashboards, alerts, and other tools to proactively identify suspicious activity and emerging fraud trends.

• Deep-Dive Investigations

• Conduct end-to-end analysis and manual forensics to uncover new fraud methodologies lead investigations into systemic fraud cases (e.g., mule rings, internal fraud, advanced scams), and manage significant incidents from start to finish.

• Operational Partnership

• Work closely with the rest of the Fraud Prevention team to translate findings into effective rules and processes, and to ensure proper regulatory reporting when required.

• Partner with Product and Engineering teams to recommend system improvements and ensure fraud requirements are integrated into their roadmaps.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

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Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

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Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.

• Remote-first work environment.

• Employee Stock Option program.

• Zero trading fees through our Bitso Alpha app.

• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.

• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

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