Franchising Consultant

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Join one of the world’s most iconic brands and play a pivotal role in shaping the future of our franchising system across the UK & Ireland. McDonald’s is evolving fast and we’re looking for a Franchising Consultant to help drive engagement, strengthen our franchise network, and support strategic franchising activity that underpins our long‑term success.

This is an exciting opportunity to work across three core areas of Franchising -Franchisee Engagement, Franchising Transactions, and Franchisee Learning & Development. You’ll collaborate with a wide range of stakeholders, influence key decisions, and support the delivery of our Franchising Plan, making a meaningful impact on the success of both the business and our Franchisees.

What you’ll be doing:

Franchisee Engagement

• Supporting the Franchisee Engagement Director to strengthen communication and partnership with the franchisee community
• Working closely with the National Leadership Group (NLG) of Franchisees to maintain effective two‑way communication
• Leading the organisation of key franchisee events, including NLG meetings, Franchisee Roadshows and supporting our Annual General Meeting & Worldwide Convention logistics
• Managing the Franchisee Representation framework on Teams & Committees, including membership, onboarding and ways of working
• Embedding franchisee‑first communication across channels such as our Franchisee Newsletter, live calls and system updates
• Overseeing the annual Franchisee Opinion Survey

Franchising Transactions

• Supporting the delivery of the UK&I Franchising Strategy through analysis, reporting and insight sharing
• Co‑managing franchising transactions and contributing to the New Term process
• Supporting updates to franchising policies and standards
• Providing support for Joint Venture Board meetings when required

Franchisee Learning & Development (L&D)

• Leading the Franchisee L&D pathway, ensuring delivery of key programmes and touchpoints
• Delivering franchising induction for new leaders and training for JV Board members
• Having an input into our Corporate Development Programme for Franchisee Consultants and providing franchising expertise across the team

Additional Responsibilities

• Creating and overseeing a new Franchisee Alumni programme
• Supporting the Head of Franchising with leadership and strategic presentations

What we are looking for:

• Excellent communication and relationship‑building skills
• Confidence working with stakeholders at all levels
• Proven ability to lead change with a creative, solutions‑focused mindset
• Experience working cross‑functionally and managing multiple priorities
• Strong time‑management and multi‑tasking capability
• High levels of initiative, ownership, and drive
• Preferred but not required – an understanding of the franchise model and how a franchisor–franchisee relationship operates in practice
• Professional, credible and comfortable communicating with senior leaders and Franchisees

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid