Franchise Business Coach

Drive Performance. Elevate Franchisees. Build the Brand

As a Franchise Business Coach, you directly impact franchisee performance, profitability, and long-term success. This role goes beyond support as you are a strategic partner, operational expert, and accountability leader guiding franchisees from the time they open through every stage of growth.

You’ll combine relationship-driven coaching with data-backed decision-making, helping business owners interpret their numbers, prioritize the right actions, and execute consistently.

This is an opportunity to join an emerging brand with a small, agile team. We are looking for someone who thrives in a growth environment, adapts quickly, and takes ownership of results. The ideal candidate is a self-directed professional who can take ownership of their territory, prioritize effectively, and execute with minimal day-to-day oversight.

Travel requirement: 40–50% across multiple states.

What You’ll Do

Franchisee Coaching & Performance Management

Conduct monthly business reviews focused on KPIs, financial performance, and operational execution

Perform annual in-field operational evaluations

Tailor coaching based on each franchisee’s business maturity and goals

Facilitate goal setting and structured action planning

Hold franchisees accountable through clear follow-up and measurable progress tracking

Coach through staffing, pricing, marketing, leadership, and customer service challenges

Support financial literacy and profitability analysis

Identify struggling franchisees early and implement structured improvement plans

Foster collaboration and best-practice sharing across the system

Operational Design & System Development

Translate strategic vision into SOPs, playbooks, checklists, and workflows

Develop operational tools, job aids, and operational resources

Pilot new initiatives, gather feedback, and refine before system-wide rollout

Identify system-wide trends and recommend performance improvements

Ensure consistent implementation of brand standards

Training & Communication

Support new franchisees with structured early-stage coaching

Deliver training at regional meetings, virtual sessions, and annual events

Communicate updates clearly to drive adoption and alignment

Serve as liaison between franchisees and corporate teams

What Makes You Successful in This Role

You build trust quickly and influence without authority

You balance empathy with accountability

You simplify complex operational and financial concepts into actionable steps

You are analytically strong and financially literate

You manage multiple franchise relationships independently

You are adaptable, resilient, and highly organized

You design tools that drive consistent execution

Qualifications

5+ years in franchise consulting, multi-unit leadership, or small business ownership

Proven success coaching business owners and driving measurable performance improvement

Experience creating SOPs and operational resources

Bachelor’s degree in business, operations, or related field preferred

Home services experience strongly preferred

Demonstrated ability to improve revenue and operational efficiency

Valid driver’s license and passport

Ability to travel up to 50%

Experience with emerging franchise brands preferred 

About Us: Threshold Brands, backed by private equity, is a multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.

Benefits: We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

Medical, dental, vision and other ancillary benefits on your first day of employment

Remote work environment

PTO

Employee Assistance Program

401k Safe Harbor

Collaborative, fun company environment and culture

WORKING AT THRESHOLD BRANDS

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts, PestMaster, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, Granite Garage Floors, Mold Medics, and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

It should be understood that no job description can encompass every responsibility and therefore should not be interpreted as all-inclusive. Threshold Brands is an Equal Employment Opportunity Employer that maintains a diverse and inclusive work environment.