FP&A Business Partner – Cost & Performance

At TOPdesk we help our customers to deliver better services. How? With great software and expert knowledge. Our ever-expanding team has over 800 colleagues in 8 countries, dedicated to making service management more fun and easy. Would you like the freedom to develop your skills in a flexible working environment? A TOPdesk career is the answer.

About the role:

We are looking for a commercially minded and collaborative Finance Business Partner to join our Global Finance organization. In this role, you will act as a trusted advisor, bringing clarity to cost performance, embedding financial discipline, and influencing strategic and operational decisions through insight.

The ideal candidate is analytical, proactive and confident working independently while building strong cross-functional relationships.

Job Responsibilities:

• Act as the finance partner across all TOPdesk domains, supporting VP-level stakeholders with clear, actionable financial insight.
• Own the end-to-end cost budgeting and rolling forecast process across all domains, ensuring accuracy, consistency and business ownership.
• Lead monthly variance analysis on costs and FTE volumes (Actuals vs Budget/Forecast), clearly articulating drivers, risks and opportunities.
• Prepare and present monthly management reporting and performance commentary to the Leadership Team.
• Proactively identify cost optimisation opportunities and efficiency improvements, working with stakeholders to turn insights into action.
• Partner closely with Accounting during month-end close to ensure completeness, accuracy of accruals and actuals.
• Support quarterly reporting with high-quality costs insights, variance analysis and executive-level commentary.
• Continuously improve cost reporting, forecasting processes and tooling in line with evolving business needs.

Where will you end up? 

At our TOPdesk headquarters in Delft, TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 800 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun. 

This is a high-impact individual contributor role, partnering with Executive team, VP-level stakeholders and senior budget owners across all TOPdesk domains. The role reports directly into the Strategic Finance Director. 

 

• ACA, ACCA or CIMA qualifies (or equivalent).
• 6+ years’ progressive Finance experience, with a minimum of 3 years in FP&A, Commercial Finance or Business Partnering roles.
• Advanced Excel skills; experience with Workday Adaptive or similar planning tools is a strong plus.
• Strong ability to translate financial data into clear business insight.
• Confident communicator, able to challenge and influence senior stakeholders constructively.
• Curious, proactive and comfortable operating with ambiguity.
• Resilient in a fast-paced environment with multiple competing priorities.