FOX HOME - Shift Lead - Sherway Gardens

Who are we?

Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that we are working towards being the number one leading group in the retail industry in Canada! In Canada, we currently operation Mango, Laline and Fox Home. Nike is also part of the Fox Group Canada and it is operated by Retailors. We couldn’t be more excited and it is a wonderful time to join our Group with all the growth opportunities and expansions down the pipeline, we will be sure to turn your retail job into your dream career.

Fox Home is a global homeware and textile lifestyle brand founded in 2010. We offer a wide variety of high quality, fashionable home products at fair prices. Our focus is to deliver a unique and personalized shopping experience to all our clients. At Fox Home stores, you will find exciting product categories like table design products and tableware, bedding, kitchen essentials and cookware, bathroom essentials and home decoration.

As part of the expansion plans in Canada, we are looking for experienced, energetic and passionate SHIFT LEAD. This position reports directly to the Store Manager.

Who are we looking for?

As the Shift Lead, you must be an exceptional leader who can motive, inspire, and develop the store team.

In collaboration with the Assistant and Store Manager, you are responsible for overseeing the financial success of the store; ensuring positive customer experiences; driving profitable top-line sales growth and coaching store associates to consistently provide customers with an exceptional shopping experience. The Shift Lead understands key business drivers and adjusts the business accordingly.

What skills should you have?

The Shift Lead must demonstrate a set of competencies/skills that establish them as a leader within the store. Competencies include:

People: Optimizes talent by developing direct reports and building effective teams. Influences people through effective communication and leading by example. Drives business with a vision and purpose.

As the manager on duty, the Shift Lead will maximize sales potential by coaching associates’ behaviors on the sales floor and back room.

Act as a role model for the in-store team by coaching and developing in order to maximize the success of all associates

Help manage controllable expenses by optimizing employee talent to minimize expenses

Results: Stays focused on performance. The Shift Lead drives results and assists with ensuring accountability to those results. You must be action oriented and resourceful!

Open and close the store as needed and act as management in the absence of the Assistant and Store Manager

Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of the Assistant and Store Manager

Continuously ensure the correct replenishment of the store

Help build a team that works well together based on the needs of the store.

Be familiar with the collection to maximize sales (initial order, entries etc.)

Ensure visual and merchandising standards by directing merchandise flow

Ensure compliance with the store image, maintenance, and window dressing standards

Assist in the control and manage stock (both in transit and in the stockroom) and inventories

Loss Prevention and Safety

Thought: Demonstrates understanding of the business through a strong customer focus, heightened business insight and financial acumen. Be able to make complex business decisions when the manager is not present by setting priorities and using strong decision making to act quickly.

Ensure clear and effective communication with the store team

Assist in the implementation of company strategies by setting expectations and ensuring accountability

Optimize selling space in order to obtain maximum profitability

Know the profitability of furniture displays in the store in order to maximize sales

Continuously ensure the correct replenishment of the store

Self: Remains flexible and adaptable all while being self-motivated and tenacious. The Shift Lead is resilient and maintains composure in all situations.

Provide and ensure legendary customer experiences consistently

Maintain Fox Home brand policies and procedures

Ensure correct execution of administrative tasks in line with business plans

The Shift Lead may perform other related duties, with customer service at the forefront, as required by the Company and/or field leadership.

A Shift Lead is not directly responsible for addressing the following; however, they may be exposed to these responsibilities through training and development by the Store Manager – hiring/interviewing, performance management, setting schedules and termination.

What experience should you have?

Minimum of 1 years of supervisory experience in a comparable retailer with an emphasis on home goods or design

Demonstrated ability to achieve individual selling goals and metrics.

Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business

Comfort in making decisions and mediating conflict within a team-environment

Ability to address complex issues and allocate time to execute multiple tasks and changing priorities

Exceptional interpersonal, communication and customer service skills

Ability to identify/assess top talent and train/develop/retain great people

Product awareness and commercial orientation

Customer and image-oriented

Proficient in Microsoft Office suit products such as Excel, Word and Outlook

What are the physical requirements?

Ability to work a flex schedule (which may include nights, weekend and holiday availability)

Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed

Ability to climb step stools and ladders

Ability to stand/walk for long periods at a time

Possess manual dexterity and hand-eye coordination

Ability to travel to other store locations (if needed) and attend district meetings

This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasionally involve stooping, kneeling, crouching

Ability to work as part of a team

Ability to effectively communicate with customers, peers and management

Pay range: $18.00-20.00

This is a vacant position.

Fox Group – Fox Home is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted