Founding Engagement Manager

What We Do

Conduct is building the AI operating system for Enterprise IT, starting with the deepest cost center and innovation bottleneck in global business: the day-to-day operation, maintenance, and change management of mission-critical enterprise systems.

Across the world’s largest companies, thousands of internal analysts and developers, plus fleets of external consultants, spend their days manually understanding custom code, resolving incidents, analyzing processes, and preparing system change requests. For many enterprises, this translates into hundreds of millions of dollars per year just to keep core systems running — slowing down innovation at the very center of the business.

Conduct changes this fundamentally. We’re the first system that actually understands enterprise applications bottom-up: from the single code line, to logic, to entire system interdependencies and can reason about them the way the best human experts do, but at machine scale. We’re starting with SAP, the backbone of over 90% of global commerce. Customers such as Daimler Truck, Rittal, and Heidelberg Materials already use Conduct to automate system analysis, resolve issues in minutes, cut millions in IT spend, and accelerate ERP transformations by months.

But SAP is only the starting point. We’re building toward a future where enterprise systems are self-aware, self-healing, and continuously optimizing across the software stack. We turn Enterprise IT from a bottleneck to a driver of innovation velocity.

We are a high-talent-density team of ~20, founded by former Palantir engineering and product leaders and built around a simple principle: we hire only the most ambitious, driven, and dedicated people who want to build category-defining technology in a culture of intensity, ownership, and pace.

If you want to shape the new era of Enterprise System Intelligence, Conduct is where you can do the most important work of your career.

Role Responsibilities

As the founding Engagement Manager, you’ll be the person customers think of as “Conduct” once the contract is signed, owning the day to day relationship that keeps each account healthy, supported, and moving forward. You’ll be the go to contact they trust and message, making the product feel real and valuable in their everyday work. At the same time, you’ll build the enablement engine behind the scenes, onboarding flows, operating rhythms, tooling, and reusable assets, so great service becomes a repeatable system and the customer function scales without needing headcount to grow linearly.

The core responsibilities include:

• Maintain lightweight, high-frequency relationships with key stakeholders in each account , including informal channels like texting where appropriate.

• Own core relationship/account management: regular check-ins, expectation-setting, escalation handling, and follow-through.

• Identify upsell and expansion opportunities.

• Build and improve internal tooling, onboarding flows, documentation, and automations to reduce manual overhead and avoid CS scaling linearly with customer count.

• Evaluate and implement modern customer success tooling (e.g., interactive onboarding that guides users through in-product workflows).

Candidate Profile

You’ll thrive in this role if you like being close to customers and you get a kick out of building the machine behind the work. You’re the kind of person who naturally creates structure: you turn messy threads into next steps, you spot repeat problems and fix them once, and you’re comfortable owning outcomes without waiting for perfect instructions.

We’re looking for someone who has:

• Experience working with customers — ideally with enterprise stakeholders.

• Preferably time in an early-stage environment or similar where you had to design process, not just follow it.

• Strong written and verbal communication: you can be warm, direct, and clear with customers and internal teams.

• A practical “builder” mindset: you enjoy creating onboarding flows, templates, internal tools, automations, and playbooks that make life easier for everyone.

• Curiosity about how products work and how organisations adopt them - and the patience to guide people through change.

Backgrounds that often map well include early CS/account hires at enterprise SaaS startups, and ex-consultants (especially tech-focused) who want to move from advising to operating. If you’re smart, open-minded, and excited to be a hands-on generalist, we’d love to hear from you.

What “Good” Looks Like in This Role

• You can manage multiple accounts initially and, as tooling and onboarding improve, help push that toward ~15–20 accounts without a drop in customer experience.

• Stakeholders trust you and respond quickly; you have strong relationships with the real day-to-day owners of success inside each account.

• Issues don’t linger: customers get crisp updates, clear next steps, and fast resolution paths.

• Expansion opportunities are spotted early and surfaced cleanly (without being pushy or derailing delivery).

• The engagement machine gets better over time: more self-serve onboarding, better docs, more automation, fewer repeated manual tasks.

This Role Isn’t for You If…

• You prefer established CS orgs with mature processes already in place, and you’re not excited to build tooling and mechanisms from scratch.

• Your CS style is primarily “churn prevention in a fixed playbook,” rather than proactive relationship ownership + operational building.

• You don’t enjoy ambiguity, context-switching, and being accountable for both customer outcomes and the internal systems behind them.

• You’re uncomfortable with informal, high-tempo customer communication (e.g., quick stakeholder texting) when appropriate.

Working at Conduct

We’re a high-energy, high-trust team with big ambitions. Our culture blends focus, intensity, and humour: we’re serious about impact, but never take ourselves too seriously. We’re here to build a generational company, and we know that means pushing past limits whilst enjoying the ride together.

In our Fitzrovia office, collaboration is fast and constant. Everyone owns their outcomes and takes initiative, but we succeed only as a team. We believe in learning fast, supporting each other radically, and finding joy in the process.

We know that building a company is a journey that we are all on together - whether you’re a Co-Founder, an early hire, or a future colleague - and we are intentional about growing together as a team and as individuals. We therefore work with Diana Chapman, one of the world’s most renowned leadership coaches, to bring the principles of her Conscious Leadership movement into how we work as an organisation through company-wide executive coaching.

Benefits

We want Conduct to offer the best possible environment for everyone on the team to do their life’s work. Our benefits are designed with that in mind: we recognize that exceptional performance is a holistic endeavour so we support everyone in becoming the most successful, fulfilled, and healthy version of themselves.

💰 Generous cash compensation

🏦 Share options under the tax-efficient EMI scheme

🚑 Broad private health insurance including dental and optical cover

🤸‍♀️ Monthly wellbeing payment on top of your salary to spend as you see fit

🍔 Breakfast and dinner every day in the office

🍫 A truly unparalleled snack selection

😎 Biannual full-team offsites

🎉 Regular socials

📖 Coaching from Diana Chapman

✈️ Take-what-you-need leave policy

🧓 Pension salary sacrifice reinvestment scheme

We welcome applications from candidates who require visa sponsorship.

Conduct is an equal opportunities employer. Diversity is a non-negotiable asset to our company and our team. We believe that a variety of backgrounds, perspectives, and experiences makes us stronger and helps us build better together.

We particularly encourage applications from groups that are under-represented in technology and engineering, as we know that diverse teams create the best solutions.