Founder's Office Associate

Who we are

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Job Snapshot:

This is not a traditional Executive Assistant role. The Founder's Office Associate is a high-trust, high-ownership position designed to multiply the effectiveness of our CEO and COO. While you'll deliver best-in-class executive support, the role is intentionally up-leveled to function as an entry-level Chief of Staff - driving operating rhythm, cross-functional follow-through, and project leadership across priority initiatives.

Think of it as an operator-in-training mandate: you'll get front-row exposure to company strategy, execution tradeoffs, and leadership decision-making—while building the skills to grow into BizOps, Strategy, or Chief of Staff roles.

Key Responsibilities:
• Executive Leverage & Time ROI
• Own CEO and COO calendars end-to-end: scheduling, prioritization, time-blocking, and conflict resolution
• Act as a smart gatekeeper - ensure meetings have a clear purpose, pre-reads, desired outcomes, and the right attendees
• Build and maintain weekly/monthly cadence plans (1:1s, staff meetings, reviews, customer calls)
• Manage travel logistics, expenses, and Founder's Office budgets

• Operating Rhythm & Systems
• Own the operating cadence mechanics: agendas, minutes, action items, decision logs, and follow-ups
• Create and maintain a single source of truth for priorities, initiatives, key metrics, and action registers
• Partner with functional leaders to ensure timely closure of commitments; escalate risks early with crisp context
• Maintain key org artifacts: contact lists, org charts, stakeholder maps, and document repositories

• Project & Program Management
• Drive cross-functional initiatives sponsored by CEO/COO: planning, timelines, RAID logs, stakeholder updates
• Conduct structured research, synthesize inputs, and prepare concise briefs to support executive decision-making.
• Track execution against goals/OKRs; highlight slippage and propose recovery plans
• Coordinate executive off-sites, leadership meetings, and key events (agenda design, logistics, output capture)

• Executive Communications
• Serve as the primary coordination point between founders and internal/external stakeholders
• Draft and polish executive communications: emails, internal updates, meeting notes, presentations
• Handle sensitive and confidential information with exceptional judgment and discretion

What Success Looks Like:
• First 30 Days: Calendar hygiene, meeting quality, and travel logistics become consistently low-friction. You build trust through responsiveness, accuracy, and confidentiality. You implement a clean system for actions, agendas, and follow-ups.
• By 60 Days: CEO/COO operating cadence runs reliably - pre-reads, outputs, action closure, and decision capture. You independently drive 1–2 cross-functional projects with clear status reporting.
• By 90 Days: You function as a true leverage multiplier- anticipating needs, preventing issues, accelerating execution. The Founder's Office becomes a predictable system: priorities visible, risks surfaced early, follow-through consistent.

Must-Have Capabilities:
• Exceptional organization and prioritization—ability to juggle multiple parallel workstreams in a fast-moving environment
• Crisp written and verbal communication—comfortable drafting agendas, notes, and executive-ready summaries
• High ownership and bias for action—you see things through without needing to be chased
• Sound judgment and discretion—you handle confidential information calmly and professionally
• Project management fundamentals—planning, stakeholder coordination, risk tracking, status reporting
• Business acumen and learning agility—you ask the right questions, build context quickly, and think in outcomes, not tasks

Experience & Education:
• Bachelor's degree in business, communications, engineering, or related field (or equivalent experience)
• 3–5 years in roles such as: EA/Founder's Associate, Business Operations, Consulting/Analyst, Program Coordinator, or high-ownership startup roles
• Exceptional fresh graduates with demonstrated leadership or operations experience may be considered
• Comfortable with modern productivity tools (Google Workspace, Slack, Notion/Confluence, Asana/Jira)
• Willingness to work with time-zone flexibility given the CEO/COO schedules and global stakeholders.

Traits That Matter Most:
• Anticipation over reaction—you see around corners and reduce surprises
• Structured thinking—you turn ambiguity into clear next steps
• Calm under pressure—you handle last-minute changes without quality drop
• High-trust behavior—accuracy, integrity, confidentiality, consistency

Why This Role Is a Career Accelerator

This isn't a role where you'll be filing expense reports and booking conference rooms. You'll have:

Front-row exposure to company strategy, execution tradeoffs, and how leadership decisions are made
Direct mentorship from founders who have scaled a market-leading SaaS company
Clear growth pathways into Chief of Staff, BizOps/Strategy, Program Management, or Functional Operations based on your strengths
Real ownership of projects and initiatives that shape the company's direction

Our culture & accolades

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.

Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.

Mindtickle is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.