Forward Deployed Engineer

About the role

We’re looking for a founding Forward Deployed Engineer to join our founding team and lead the adoption of Finto’s AI-powered automation for some of the world’s largest enterprises. You’ll be the trusted partner guiding finance teams through onboarding, integration, and - most importantly - putting AI directly into their hands so they can radically reduce manual work and unlock new levels of productivity.

This is not a typical customer success role - its a technical, customer-facing role. You’ll focus on the time to value including data-set-up, workflow design, and change management. You’ll work closely with our founders to make sure customers embrace AI as a core part of their daily job.

We’re headquartered in Munich, with roots in San Francisco through Y Combinator.

What you’ll do

• Lead enterprise customers from contract signature through full-scale adoption, ensuring successful rollout and long-term expansion.
• Work directly with finance teams to redesign critical processes, embedding AI where it creates the most business value.
• Partner closely with customers to deeply understand their ERP environment, data structures, accounting workflows, and success metrics.
• Serve as the bridge between customers and our engineering team - gathering requirements, translating feedback into product insights, and surfacing unmet needs.
• Analyze AI performance using evals, with a strong affinity for SQL and working with complex, real-world customer data
• Build playbooks, onboarding frameworks, and training materials to create a scalable foundation for customer success

Requirements:
What we’re looking for

• 2-3+ years in solution engineering, consulting, or forward deployed engineering with enterprise customers.
• Experience driving adoption of complex software, ideally AI-powered or automation platforms. Familiarity with finance operations, APIs, ERP systems, or accounting workflows is a strong plus.
• Exceptional communication skills - able to train, inspire, and win over buyers, key users, IT leaders and your team members
• Proven ability to lead change management initiatives and help teams adopt new ways of working
• Hands-on problem-solver with a proactive, can-do approach.
• Thrives in fast-paced, early-stage environments with high autonomy.
• Passion for making AI a practical, everyday tool for real people.

Benefits:
• Competitive salary
• \Career-defining growth: Big ambitions mean rapid progression, expanding responsibilities, and access to our San Francisco & YC network.
• Competitive pay & meaningful equity: Share in the upside of a YC-backed, fast-scaling company.
• 25 vacation days + 2 fixed “company recharge days.”
• Twice-yearly team offsites and hacker weeks in Europe or San Francisco.