Food Program Specialist

General Responsibilities:

Provide on-site coordination of USDA food distributions in partnership with Food Distribution Technicians in compliance with program regulations.

Complete customer check-in and other customer support at food distributions.

Direct volunteers at food distributions.

Provide quality professional customer service at all times.

Essential Duties and Responsibilities:                                                                                          

Determine eligibility of low-income households for CSFP at distributions across 15-county region.

Ensure food distribution sites are in compliance with all relevant program regulations and procedures.

Complete customer check-in at public food distributions.

Direct traffic flow as needed at public food distributions.

Facilitate customer enrollment at private food distributions.

Maintain procedures for each distribution site and update to comply with new regulations or best practices.

Record accurate customer enrollment and participation data in Food Bank Manager database.

Add or remove customers to the participant reminder call list as needed.

Complete or collect all required program documentation with accuracy, consistency, and compliance.

Ensure commodity volunteers act in compliance with program regulations, including annual Civil Rights training.

Maintain an accurate inventory count and reconciliation using First In, First Out (FIFO) standards.

Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities as identified and approved by supervisor.

Perform other duties as assigned.

Education and Experience Qualifications:

Must possess a minimum of a High School diploma or equivalent.

Experience in human services, specifically with low-income populations, preferred.

Additional Requirements:

Must have proficient computer skills (Word, Excel, Outlook, & Internet)

Must complete annual USDA Civil Rights training.

Current Michigan Driver’s License.

Successful clearance of DHHS Central Registry and criminal history record check.

Must have reliable transportation, valid driver’s license, valid vehicle insurance, and pass a motor vehicle check.

Must comply with Agency smoke free and drug free policies.

Understand the importance of daily work attendance.

Physical Demands:

The employee must regularly lift and/or move up to 35 pounds.

The employee is required to stand, sit, and walk for periods of time.

Use hands to handle and reach with hands and arms.

Be outside in the elements of all seasons.