Food & Beverage Operations Manager

The Food & Beverage Operations Manager is responsible for the day-to-day operational leadership of the Food & Beverage division, ensuring consistent service delivery, strong financial performance, and high levels of guest and colleague satisfaction. Reporting to the Director, Food & Beverage this role partners closely with outlet leaders and culinary teams to translate strategy into flawless daily execution.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $95,000.00 per annum
• The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets
• Hands-on leadership role within a dynamic, high-volume Food & Beverage operation
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Oversee daily Food & Beverage operations across all outlets, ensuring smooth execution and alignment with brand standards
• Support Outlet Managers and Supervisors through hands-on leadership, coaching, and operational guidance
• Monitor service quality, guest feedback, and satisfaction metrics, implementing corrective actions as required
• Assist with scheduling, labor management, and payroll accuracy to meet business and productivity targets
• Support inventory management, operating par levels, and purchasing controls
• Ensure compliance with health, safety, sanitation, and brand standards across all outlets
• Conduct regular outlet walk-throughs and audits to maintain quality, cleanliness, and atmosphere
• Support onboarding, training, and ongoing development of colleagues
• Collaborate with Culinary, Stewarding, and other departments to ensure seamless operations
• Communicate daily priorities, business levels, and operational updates to outlet leadership teams
• Assist in executing promotions, events, and special initiatives
• Other duties assigned

Your experience and skills include:

• Degree or Diploma in Hospitality Management and/or Food & Beverage Management preferred
• Minimum 3–5 years of leadership experience in Food & Beverage operations, preferably within a luxury or upscale hotel environment
• Experience supporting multiple outlets and high-volume operations
• Strong organizational, communication, and leadership skills
• Ability to work effectively in a fast-paced, diverse environment
• Proficiency with systems such as Micros, Avero, and Microsoft Office, or similar platforms, an asset
• Flexible availability, including evenings, weekends, and holidays
• Experience in a luxury hotel or Forbes-rated environment considered an asset

Your team and working environment:

You will work closely with the Director of Food & Beverage, Outlet Managers, Culinary leaders, and Supervisors, supporting frontline teams across all Food & Beverage operations. Together, you will ensure consistent service standards, operational efficiency, and a positive, engaging workplace culture.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #GREATPLACETOWORK