Food & Beverage Captain

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Food & Beverage Supervisor (Captain). The Food & Beverage Supervisor (Captain) reports to the Maître’ d or Assistant Maitre’ d and is responsible for overseeing restaurant operations, guiding the team, and ensuring a seamless, luxury dining experience for guests. This role supports service delivery, coordinates operational tasks, and upholds Fairmont brand standards.

What you will be doing:

Operational Excellence & Service Delivery

• Supervise assigned sections and support the team to deliver consistent, high-quality service.
• Coordinate opening and closing procedures, ensuring all setups meet departmental standards.
• Greet guests, present menus, explain specials, and respond to inquiries about food and beverages.
• Take and relay accurate food and beverage orders via POS, ensuring timely delivery.
• Monitor guest satisfaction, address concerns promptly, and escalate issues when necessary.
• Maintain clean, safe, organized, and well-stocked service stations.
• Ensure tables are properly set, cleared, and reset throughout the shift.
• Promote menu items, beverage specials, and other offerings to enhance guest experience and revenue.
• Demonstrate awareness of guest allergies, dietary restrictions, and special requests, ensuring clear communication with kitchen and service teams.
• Apply service recovery standards to resolve guest concerns professionally and efficiently utilizing Fairmont's ‘Own it’ training.
• Ensure accuracy in billing, payment handling, voids, and corrections in line with company procedures.

Team Support & Leadership

• Guide, support, and mentor colleagues to ensure confidence and accuracy in service delivery.
• Participate in pre-shift briefings and team communications to align priorities.
• Assist in the absence of management to oversee the outlet and maintain operational flow.
• Provide on-the-floor coaching, guidance, and real-time feedback to team members during service.
• Uphold Fairmont grooming, conduct, and service values across the team.
• Support conflict resolution among colleagues in a calm and professional manner.

Inventory, Scheduling & Coordination

• Support inventory control, collect requisitions, and ensure stock levels match requirements.
• Assist with team rostering and shift coverage to maintain optimal operations
•  Collaborate with kitchen, bar, and other departments to ensure seamless service.
• Communicate menu changes and 86’d items clearly to the service team.
• Monitor par levels and demonstrate cost awareness by minimizing waste and breakage.

Guest Experience & Brand Standards

• Uphold Fairmont luxury standards in all interactions.
• Monitor guest feedback, respond to concerns, and promote loyalty program benefits where appropriate.
• Maintain discretion and confidentiality in all guest interactions.
• Recognize and provide personalized service to VIP, repeat, and special-occasion guests.
• Monitor ambience standards including cleanliness, presentation, lighting, and music levels.

Other Responsibilities

• Follow outlet policies, procedures, and service standards.
• Perform additional tasks as required to support restaurant operations.
• Comply with all health, safety, and food hygiene standards at all times.
• Report maintenance issues, safety concerns, or incidents promptly to management.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 2 years in luxury restaurant or hotel food & beverage service
• Strong understanding of luxury dining service standards.
• Experience supervising or leading a team.
• Proficient with POS systems.

Education

• High school diploma or equivalent required.
• Food safety certification is an asset or willingness to obtain as required.
• Diploma or degree in Hospitality Management, Food & Beverage Service, or related field is preferred or considered an asset.

Competencies, Knowledge & Skills

• Excellent customer service, communication, and problem-solving skills
• Highly organized with attention to detail and accuracy.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional, confident, and composed under pressure.
• Create an environment where colleagues are empowered, supported and recognized.

Personal Attributes

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Other Requirements

•  Flexibility to work evenings, weekends, and holidays.
•  Ability to stand for extended periods and occasionally lift up to 25–30 lbs.

 

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.