Food and Beverage Manager

Conveniently located just off world-famous International Drive in Orlando, Florida, the dual-tower Westgate Palace Resort offers you the ideal opportunity to meet and engage with guests from around the world who arrive here to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers as a member of the Westgate Palace team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

As the Restaurant Manager, you'll be the driving force behind the daily operations of our lively dining venues. You'll oversee team members, ensure top-notch quality control, and maximize revenue across establishments, you'll uphold our commitment to exceptional service standards. Additionally, you'll handle guest inquiries and feedback, fostering a supportive and collaborative atmosphere among our team members. Prepare to lead an exciting culinary journey as the driving force behind the daily operations of our dining venues!

As a Food and Beveverage Manager, you will: 

• Maintain up-to-date standard operating procedural manuals covering service standards, cash handling, menu item preparation, safety and security, purchasing, ordering, receiving, stocking, requisitioning, and internal audit policies.
• Train supervisory staff to ensure adherence to standards and maintain consistency in operations.
• Develop and implement staff training programs and sales incentive initiatives to drive sales growth, achieve budgeted check averages, and increase profits.
• Conduct formal performance evaluations for all restaurant staff to assess performance and identify areas for improvement.
• Provide excellent service to owners and guests, ensuring a positive dining experience.
• Prepare and adjust work schedules for the entire staff to ensure adequate coverage and meet customer service standards within budgetary guidelines.
• Organize regular training classes and meetings for all staff members to enhance skills and knowledge.
• Enforce disciplinary actions for individual staff members in accordance with company guidelines.
• Lead the selection, interviewing, orientation, and training of new hires in accordance with company policies.
• Develop and implement ongoing staff training programs to ensure compliance with State Health Regulations.
• Prepare weekly revenue forecasts and staff work schedules within established staffing guidelines.
• Operate outlets within budgeted guidelines, ensuring efficient use of resources.
• Maintain par stock levels for each outlet per department procedure to ensure adequate inventory.
• Administer liquor/beverage requisitions per department procedure, maintaining inventory control.
• Ensure adherence to beverage controls per company and department policies.

Supervisory Responsibilities

• Directly supervise team members at the location, ensuring smooth operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Train, coach, and mentor team members to maintain high performance standards.
• Plan, assign, and direct work to ensure efficient workflow.
• Assist in appraising performance and rewarding team members for their contributions.
• Address complaints and resolve problems in a timely and effective manner to maintain a positive work environment.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.