Food and Beverage Attendant

The Role | Te mahi

We are seeking talented Food and Beverage Attendant to join our team in the new waterfront restaurant Hiku.

We are looking for individuals passionate about hospitality and who have experience in restaurants or customer facing roles. Full training will be provided.

This is a permanent full time role based in Sudima Kaikoura. It is guaranteed minimum of 30 hours per week and the pay of $24 - $26 per hour.

We are an Accredited Employer and can sponsor visas.

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Responsibilities | Ngā haepapa

• Provide a warm engaging welcome to all guests
• Work as a team to ensure exceptional service and dining experiences
• Preparation of the restaurant for service by setting and arranging tables
• Seating guests, presenting them with menues and beverage lists, taking orders and delivering exceptional service at all times
• Opening bottles, pouring beverages and serving food
• Clearing tables and returning dishes and cutlery to kitchen
• Removing empty bottles and used glasses from tables, and refilling and replacing glasses
• Taking external and internal phone inquiries and delivery of room service
• Settling guest accounts and operating point of sales machines and cash registers
• Ensuring a positive resolution and follow up with any guest complaint

Requirements:
About you | Ko koe tēnei

• Exceptional grooming and hygiene standards
• Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day
• Outstanding communication and customer service skills, with good attention to detail
• Have a desire to learn and grow your hospitality career
• Experience in restaurant & bar service or customer facing role would be advantageous
• Flexibility to work outside normal hours as required (which may include early morning starts, late finishes, weekends and public holidays)
• Valid Right to Work in New Zealand
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4) or
• At least two years of relevant experience may substitute for the formal qualifications listed above.

Benefits:
He kura te tangata - We are all valued

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued