Food and Beverage Attendant

About The Role - Te mahi

At Sudima Hotels, we are committed to delivering genuine hospitality through care, connection, and attention to detail. We are looking for Food & Beverage Attendants to join our Sudima Auckland City team and help create meaningful guest experiences across our outlets.

This role includes evening and weekend shifts, working across our venues, Sunset rooftop bar and East Restaurant as well as supporting in-room dining and events.

From vibrant rooftop service at Sunset to the refined dining experience at East, you will play a key role in bringing our guest experience to life.

To be successful in this role, you will have experience in a similar role, and a passion for exceeding guests expectations.

This is a Part time (Minimum 10 hours per week) permanent role is based at Sudima Auckland City and the hourly rate is $26.50 per hour.

Responsibilities | Ngā haepapa

• Provide a warm, engaging, and professional welcome to all guests, creating genuine connections through thoughtful and caring service
• Work collaboratively as a team, supporting one another to deliver exceptional service and a strong sense of community
• Prepare the restaurant and service areas to a high standard, ensuring a well organised and sustainable approach to set up and resources
• Seat guests, take accurate orders, and deliver attentive, high-quality service that consistently exceeds expectations
• Manage internal and external phone enquiries, including coordinating and delivering in-room dining with efficiency and care
• Settle guest accounts accurately, handling all transactions with integrity and attention to detail
• Respond to guest feedback and concerns with empathy, ensuring positive resolution and timely follow-up
• Maintain clean, organised service areas, supporting safe practices and mindful use of resources
• Support the team in delivering seamless service across events, functions, and conferences as required

Requirements:
About you | Ko koe tēnei

• Previous experience in hospitality or a customer facing role is preferred; however, a positive attitude and willingness to learn are equally valued
• Strong communication and interpersonal skills, with a genuine passion for delivering exceptional guest service
• High attention to detail, with the ability to maintain quality and consistency in a fast paced environment
• Flexible and reliable, with availability to work a rotating roster across evenings, weekends, and public holidays.
• Ability to remain calm under pressure and go the extra mile to ensure a positive guest experience
• Physically capable of standing for extended periods and carrying service items as required
• A team player who contributes positively to a supportive and collaborative environment
• Candidates must already have the legal right to work in New Zealand to be considered for the role

Benefits:
He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Who We Are - Ko Wai Mātou

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued