Flying Tiger Copenhagen - Shift Lead - Eaton Centre

Who are we?

Fox Group, a leading and fast-growing retailer with over 10,000 employees globally, is proud to partner with Flying Tiger Copenhagen to bring this unique shopping experience to Canada. As part of our expansion, we aim to establish Flying Tiger Copenhagen as a key player in the Canadian retail landscape, complementing our existing operations of Mango, Laline, Fox Home, and Nike (operated by Retailors). This collaboration marks an exciting chapter in our journey to become the number one leading group in the retail industry in Canada. With numerous growth opportunities and expansions on the horizon, now is the perfect time to join our team and turn your retail job into your dream career.

Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995 with a single store in Copenhagen, where every item was priced at 10 Danish kroner. The name "Tiger" plays on the Danish word "tier" (pronounced tee-uh), meaning ten kroner, which phonetically resembles the English word "tiger" . Over the past three decades, the brand has expanded to over 1,000 stores across 42 countries, with its largest markets in Denmark, the United Kingdom, Italy, and Spain. Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, all designed to bring a sense of fun and surprise to everyday life. The store layout is intentionally maze-like, encouraging customers to embark on a "treasure hunt" experience, with at least 300 new items introduced each month

Job Description – Store Manager

Who are we looking for?

We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support, inspire, and guide the team on the floor and in back-of-house operations, while delivering a fun and engaging in-store experience.

Key Responsibilities

Deliver a fun, engaging, and memorable customer experience aligned with Flying Tiger Copenhagen’s brand

Act as a role model on the sales floor, supporting the team in driving sales and customer engagement

Coach and support team members to achieve individual and store sales targets

Set clear expectations and ensure team accountability during shifts

Maximize sales opportunities by guiding behaviors on both the sales floor and in the back-of-house (BOH)

Support team development through ongoing coaching and on-the-job training

Assist in analyzing store performance and contribute to action plans to improve results

Communicate effectively with the team and management to ensure alignment on priorities

Support the execution of company policies, procedures, and operational standards

Assist with inventory management, stock flow, and back-of-house organization

Ensure visual merchandising standards are maintained and aligned with brand guidelines

Help maintain a clean, safe, and welcoming store environment

Support loss prevention, safety, and compliance with company policies

Assist in controlling store expenses and optimizing resources

Process transactions accurately and efficiently using POS systems

Required Skills & Experience

Minimum 1 year of retail experience (fast-paced or high-volume environment preferred)

Previous experience in a supervisory or leadership role is an asset

Strong ability to drive sales and achieve KPIs

Solid understanding of retail metrics, with the ability to respond to business needs

Comfortable making decisions and supporting conflict resolution within a team

Strong organizational skills with the ability to manage multiple priorities

Excellent communication and interpersonal skills

Passion for customer service and team development

Ability to identify and support the growth of top talent

Basic proficiency in Microsoft Office (Excel, Word, Outlook)

Flexible availability (evenings, weekends, and holidays)

Ability to lift and move merchandise (up to ~50 lbs) as needed

Comfortable using ladders or step stools

Ability to perform physical tasks such as bending, reaching, and carrying items

Why Join Flying Tiger Copenhagen?

Join a unique and creative retail environment where no two days are the same. Be part of a brand that values fun, teamwork, and customer experience, while giving you opportunities to grow and develop your leadership skills.

Pay range: $18.60/hr

This is a vacant position.

Fox Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. Accommodations are available upon request throughout the recruitment process and will be handled confidentially.