Flying Tiger Copenhagen - District Manager - Toronto

Who are we?

Fox Group, a leading and fast-growing retailer with over 10,000 employees globally, is proud to partner with Flying Tiger Copenhagen to bring this unique shopping experience to Canada. As part of our expansion, we aim to establish Flying Tiger Copenhagen as a key player in the Canadian retail landscape, complementing our existing operations of Mango, Laline, Fox Home, and Nike (operated by Retailors). This collaboration marks an exciting chapter in our journey to become the number one leading group in the retail industry in Canada. With numerous growth opportunities and expansions on the horizon, now is the perfect time to join our team and turn your retail job into your dream career.

Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995 with a single store in Copenhagen, where every item was priced at 10 Danish kroner. The name "Tiger" plays on the Danish word "tier" (pronounced tee-uh), meaning ten kroner, which phonetically resembles the English word "tiger" . Over the past three decades, the brand has expanded to over 1,000 stores across 42 countries, with its largest markets in Denmark, the United Kingdom, Italy, and Spain. Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, all designed to bring a sense of fun and surprise to everyday life. The store layout is intentionally maze-like, encouraging customers to embark on a "treasure hunt" experience, with at least 300 new items introduced each month

Who are we looking for?

As a District Manager, you are a charismatic leader with exceptional service and sales acumen. You will drive the growth and awareness of Flying Tiger in your district. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates Flying Tiger’s values. You are accountable for creating a highly productive multi-store environment in which we exceed customer expectations and create an engaging and inclusive environment where employees are motivated and supported to do their best. You will manage and provide oversight of all aspects of sales, people, and process within your district, partnering with key leaders to exceed targets.

JOB RESPONSIBILITIES

Revenue & Profitability: You are responsible for the financial health of the district.

Drive revenue and exceed targets; build and continually review daily, weekly, monthly business and people results, creating plans to achieve targets.

Drive a culture of performance, cost awareness and accountability across stores and store teams - develop the required business acumen within your team to analyze results and implement plans for improvement.

Mitigate risk, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy

People: You are accountable for the success of your team:

Train, coach, motivate and inspire store leaders to ensure high level of engagement – inclusive of providing a safe, healthy inclusive work environment

Source and recruit top talent build the infrastructure necessary to sustain a growing business.

Set expectations and manage performance of the team to meet revenue, team development, operations & profitability goals.

Conduct regular assessments of our people against performance review criteria and KPIs.

Lead by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service.

Provide in-store feedback and coaching to staff (where applicable), to build skills and confidence in customer service and product knowledge.

Monitor the product needs and customer expectations across stores and ensure that we are delivering the right products, through the right experiences to our different customers across our locations.

Operations & Execution: You are accountable for strong operations across stores.

Visit stores on a weekly basis - ensuring operational, brand, visual merchandising and product standards are met every day and teams are clear on their expectations and roles.

Identify opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Ensure standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems.

Ensure teams are building optimal schedules to meet customer expectations and sales targets (wages % of sales) efficiently and effectively.

Build brand loyalty through the membership program and driving future business

Identifying opportunities for marketing initiatives to drive new & repeat clients and community engagement at the store level.

What you'll bring to the team:

Minimum 2 years of Retail leadership experience in a multi-unit management role; beauty industry would be considered an asset.

Proven business, communication, interpersonal, and customer service skills

Self-motivated, and able to work well under pressure and meet or exceed deadlines with minimal supervision

Exceptional leadership capabilities with a history of attracting, developing, motivating and retaining talent.

Demonstrated understanding of service excellence in a consumer environment.

Excellent communication skills.

Pay range: $90,000 - 110,000/annually

This is a vacant position.

Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.