(Fluent Turkish and English) Customer Support Consultant (Summer Opening 2026)

We’re looking for you—yes, you 🚀 to be part of our new customer support project launching summer 2026. Why wait? Start exploring the adventure today.

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

At SupportYourApp we value those who go beyond just doing tasks. Grow, make an impact, and inspire others—if you’re ready to help build something big, this is your moment!

Still reading? Then you’re already halfway to joining us 💛

What you will do:

• Chatting, calling, and emailing customers—solving problems, helping out, and sometimes saving the day 😎

• Finding the right information from public sources—you’ll become a pro at fast and thorough research.
• Creating wow moments for every customer: respond quickly, listen carefully, help with care, and make service genuinely enjoyable ✨
• Following information security best practices while handling confidential data—trust comes first.
• Joining a multicultural community of like-minded people—share knowledge, swap stories, and have fun along the way.

We’re looking for someone who genuinely enjoys helping others. If that sounds like you—awesome! And it’s even better if you also:

• Speak Turkish at C2 level and English at B2 level (or higher);
• Can explain complex things clearly and concisely;
• Have experience interacting with customers (in-store, online, or via DMs);
• Love digging into details and finding answers when others have given up;
• Can stay focused and keep your cool while multitasking;
• Approach work with a positive mindset and take responsibility seriously 💪

Bonus points if you know your way around CRM systems or have handled bookings on platforms like Booking/Skyscanner ✨

Benefits:

• Flexible working hours (morning, day, evening, and night shifts), with the possibility to adjust your schedule in case of unforeseen circumstances or during your studies;
• Compensation in USD;
• Performance-based bonuses for meeting KPIs;
• Referral bonuses for inviting friends;
• Paid, intensive onboarding;
• A team that cares about your growth and long-term collaboration;
• Supportive conditions for personal and professional development.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

We’re a community of like-minded people on a mission to make the world a little happier by creating better experiences for our users.

We support initiative: many of our managers started out in customer support and gradually moved on to more complex responsibilities ✨

Feel our vibe on Tiktok and Instagram. Discover more about us in our manifesto on Youtube 💛

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.