Floating Assistant Property Manager / Trainer

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Floating Assistant Property Manager / Trainer position available, joining our Corporate Senior Team to support our property management portfolio.

The Floating Assistant Property Manager / Trainer supports both property operations and employee development across the portfolio. This position delivers training programs, leads onboarding initiatives, and serves as a hands-on operational resource for communities in need.

Under the direction of the Director of Training and Development and Regional Leadership, this role ensures on-site teams are fully equipped to meet performance expectations through effective training, coaching, and operational support. The Floating APM/Trainer will travel to multiple properties, assist with day-to-day operations, fill on-site staffing gaps, and reinforce company standards, policies, and best practices.

Responsibilities:

Training & Development

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• Facilitate onboarding training for new hires, including structured sessions during the initial onboarding period

• Train on-site teams on job responsibilities, company policies, systems, and customer service expectations

• Assist in the development and delivery of training materials, including manuals, job aids, presentations, and e-learning content

• Partner with Training and Leadership teams to identify skill gaps and recommend training solutions

• Support ongoing learning initiatives by reinforcing training on-site through coaching and observation

• Evaluate training effectiveness and provide feedback for continuous program improvement

• Maintain training records and assist with tracking completion through LMS systems

• Serve as a resource for employees needing guidance on procedures, systems, and service standards

Property Operations & Leasing Support

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• Assist with day-to-day property operations in the absence of or in partnership with the Property Manager

• Assist with leasing activities including prospect follow-up, touring, application processing, and closing

• Deliver exceptional customer service to prospective and current residents, ensuring a positive experience

• Manage resident accounts including rent collection, payment processing, notices, and delinquency follow-up

• Assist with evictions, court filings, and final account dispositions in accordance with company policy

• Monitor service requests and collaborate with maintenance teams to ensure timely resolution

• Conduct community inspections and apartment walk-throughs to maintain property standards

• Prepare reports, audits, and administrative documentation as needed

Floating Support & Portfolio Impact

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• Travel to assigned properties to provide operational support during staffing shortages, transitions, or high-volume periods

• Assist with new acquisitions and property transitions, including onboarding teams and implementing systems

• Reinforce company standards, policies, and procedures across all communities

• Coach and guide on-site team members to improve performance and consistency

• Collaborate with Property Managers and Regional Leaders to address operational challenges and opportunities

Team Development & Leadership

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• Assist with training and mentoring leasing and on-site staff across the portfolio

• Support team development through hands-on coaching, feedback, and performance reinforcement

• Model leadership behaviors aligned with company values and culture

• Help ensure teams are aligned with company expectations for service, sales, and operations

Requirements:

• 3-5+ years of experience in multifamily property management, leasing, or assistant property management

• Prior Assistant Property Manager or similar experience preferred

• Experience in employee training, onboarding, facilitation, or coaching strongly preferred

• Working knowledge of property management operations, including leasing, accounts receivable, and resident relations

• Strong presentation and facilitation skills with the ability to engage diverse audiences

• Excellent written and verbal communication skills across all levels of the organization

• Ability to travel regularly throughout North Carolina properties, with occasional travel to South Carolina and the DC, Maryland, and Virginia portfolio as needed

• Ability to travel on short notice, including out-of-state and overnight travel as needed

• Ability to work weekends as needed

• Proficiency in property management software such as Yardi preferred

• Bilingual (Spanish/English) a plus

Competencies:

• Leadership & Coaching

• Customer Service Excellence

• Communication Skills

• Attention to Detail

• Flexibility & Adaptability

• Problem Solving & Decision Making

• Time Management & Organization

• Team Collaboration

• Relationship Building & Influence

• Self-Motivation & Initiative

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $52,000 - $56,160 annually (Pay is commensurate with experience, education, training, and skills)

• $6,000 annual Bonus potential

• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave

• Insurance Benefits: Medical and Dental Coverage through Cigna; Vision Coverage through EyeMed; Life, AD&D, Disability Insurance; Flexible Spending Account

• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

• Wellness: Annual Wellness Reimbursement of up to $900

• Professional Development: Tuition Reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company; employee discount through Intercoastal Mortgage

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.