Fleet Operation Supervisor
Confidential
Posted: March 24, 2026
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Quick Summary
The Fleet Operation Supervisor is responsible for managing and improving Rider Performance and Compliance, including supervising Rider Recruitment, Assessment, and Training, Inventory Management, and Rider Roster Management, as well as providing Rider Quality Inspections and ensuring compliance with company policies and regulations.
Required Skills
Job Description
Role Scope:
● Monitor and improve Rider Performance and Compliance
● Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
● Lead Rider Recruitment for all the zones in allocated cities
● Responsible for assessment of any internal fleet promotions
● Manage rider roster with proper allocation of shifts/breaks/off-days etc
● Supervises rider onboarding and training schedule with Rider Trainer
● Inventory management and usage compliance of Rider equipment’s
● Groom rider quality (behavior, appearance, professionalism, presentational etc)
● Setting up a performance improvement plan to improve the performance of low-performing riders
● Reduce rider complaints originating from customers
● Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.