Flagstaff Group Home Manager

Job Summary:

The House Manager oversees the full operational, staffing, and compliance functions of a residential group home for adults with developmental disabilities. This role is responsible for managing personnel, ensuring regulatory compliance, coordinating services, and maintaining a stable, well-run home environment. While the House Manager may assist with coverage during staffing shortages, their primary duty is management, not direct care.

Key Responsibilities:

Staff Supervision & Leadership (Primary Function)

Directly supervise DSPs, relief staff, and new hires assigned to the home.

Create and maintain staff schedules to ensure full coverage at all times.

Oversee daily workflow, shift responsibilities, and adherence to agency practices.

Provide coaching, corrective action, and performance feedback; issue write-ups as needed.

Participate in hiring decisions, including interviewing, selection, and recommendations for employment.

Make recommendations regarding promotions, discipline, training needs, and termination that carry significant weight.

Home Operations Management

Oversee the general operations of the home, including household logistics, supply management, meal planning oversight, and maintenance coordination.

Ensure documentation is accurate and compliant, including logs, incident reports, staff notes, and regulatory files.

Maintain the home’s calendar, appointments, inspections, and required service activities.

Serve as the primary liaison for families, case managers, healthcare professionals, and external partners.

Compliance & Quality Assurance

Ensure the home meets all state licensing, Medicaid waiver, and agency compliance standards.

Review and monitor staff implementation of individual service plans and behavior protocols.

Conduct routine audits of home operations, records, and safety practices.

Respond to and document incident reports; implement corrective measures.

Administrative & Organizational Support

Manage household budgets within agency guidelines; track expenditures and submit required financial reports.

Maintain staff records, training compliance, and timekeeping accuracy.

Prepare and submit administrative reports, updates, and summaries to upper management.

Coordinate team meetings, training schedules, and ongoing communication to ensure operational consistency.

Limited Direct Support (As Needed Only)

Provide temporary hands-on support only during staffing shortages or emergencies to maintain client safety and regulatory compliance.

These tasks are not part of the role’s primary function and occur on an infrequent, as-needed basis.

Qualifications:

High school diploma or GED required; associate or bachelor’s degree in Human Services or related field preferred.

Prior supervisory experience in human services or residential care strongly preferred.

Strong knowledge of licensing regulations, documentation standards, and compliance requirements.

Excellent communication, leadership, and problem-solving skills.

Valid driver’s license and clean driving record.

Ability to work flexible hours, including on-call responsibilities.

Work Environment:

Residential group home environment requiring oversight across multiple shifts.

Regular interruptions, shifting priorities, and after-hours decision-making are standard for this role.

Occasional physical activity may be required during emergency situations, but this is not a core function of the job.