Fixed Operations Manager - Sunny Mitsubishi - Jacksonville

Now Hiring: Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience! 

As a Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our location. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations.

Location: 10100 Atlantic Avenue, Jacksonville, Florida 32225

 
Competitive Compensation 

 
Your Key Responsibilities :

OEM policy and administration

Thorough understanding of dealership and OEM KPIs

Knowledge and expertise and department absorption and P&L

Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability 

Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building 

Develop and implement a long-term strategy and action plan to attract and retain customers 

Understand and maintain warranty platforms

Ordering parts with company and OEM guidelines

Knowledge of parts pricing procedures

Understand and maintain warranty platforms

Professionally and effectively resolve customer and employee complaints and concerns 

Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours

Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates 

Develop and grow external (CP/W) parts and accessories sales including wholesale accounts 

Ensure the highest level of customer satisfaction 

 Report any non-compliant issues directly and immediately to the management 

 Manage cash and credit/debit receipts per company policy 

 Perform physical inventory counts as required which may be required during off business hours 

Other duties as assigned

What You Bring to the Table:

12 Grade Diploma or equivalent

Minimum 5 years Service Manager experience in the automotive industry    

Full Driver's license and a clean driver's abstract

Strong understanding of automotive parts  

Excellent communication, interpersonal and time management skills   

Ability to adapt to a changing environment and meet deadlines  

Technically savvy

Must have the ability to multi-task and work under pressure 

Must be willing to be flexible with work schedule and willingness to travel on a regular basis

So why work for us? 

A high energy, fast paced and fun work environment with various initiatives and rewards

Individual and team-oriented coaching, mentoring, and training

Opportunities for career path planning, growth, and advancement from within

Health & wellness benefit enrolment opportunities

On-site Parking

401k Match

We are an equal opportunity employer, and hiring decisions are made without regard to color, race, religion, creed, sex, pregnancy, sexual orientation, gender identity, age, ancestry, national origin, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Under the Americans with Disabilities Act and certain state and local laws, qualified individuals with known disabilities will be entitled to reasonable accommodation

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.