FIT Reservations Agent

AccorHotel

Auckland, Auckland, New Zealand permanent

Posted: March 22, 2026

Job Description

Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

• Handle reservations for three properties: Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and Ibis Budget Auckland Airport.

• Record and process all reservation enquiries accurately and efficiently, ensuring all guest information is entered correctly into the reservations system. Prioritise tasks effectively in a fast‑paced environment.

• Manage bookings received via phone, email, OTAs, travel agents, airline crew, and group organisers.

• Maintain clear communication with internal departments to support smooth guest arrivals. Provide support to the wider reservations team as required.

• Provide prompt, friendly, and professional service to all guests and partners.

You will be

• Able to start within 4 weeks and ready to hit the ground running
• Experienced in managing reservations for multiple hotels at once
• Available to work a rotating 7‑day roster
• A New Zealand Citizen or Permanent Resident (no visa sponsorship available)
• Confident, reliable, and energised by a fast‑paced hotel environment

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's Purpose Statement

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."

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