FIT & Groups Reservations Agent

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​

Join us and become a Heartist®.

The FIT & Groups Reservations Agent turns dreams into reality by building strong, proactive relationships with our guests. You are bright, personable, and solutions‑focused, helping guests seamlessly complete their bookings with us. With in‑depth knowledge of our hotel offerings and Auckland’s city highlights, you confidently upsell and cross‑sell to create memorable guest experiences. Your loyalty‑driven mindset allows you to quickly identify VIPs and ALL members, tailoring your service to strengthen our relationships with these valued guests..

• Accurately process and input hotel reservations into RESAWEB and Opera, with a focus on individual and group bookings.
• Quote, book, and manage all group reservations in a timely manner, with particular emphasis on Inbound Leisure Groups and MICE bookings.
• Review and maintain guest history records, including merging guest profiles for FIT and Group bookings.
• Maximise revenue through effective upselling during guest interactions.
• Process weekly commissions accurately and on schedule.
• Answer incoming calls promptly with professionalism, warmth, and a welcoming tone.
• Build rapport quickly by introducing yourself and inviting guests to share their requests, questions, or concerns.

Whilst talent and attitude are our primary requirements, you can confidently say yes to the below selection criteria:

• Exceptional attention to detail and demonstrated experience in client liaison
• Confident with Microsoft Office, Opera Cloud and RESAWEB
• A natural ability to manage conflicting deadlines and work well under pressure
• The right to work in New Zealand for a minimum of 12 months 
• Fluent in English, excellent communication and a great phone manner.

Preference will be given to candidates with reservations experience.

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.

A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,

and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.