First-Mile (Pick Up) Operations Supervisor / Manager

Job Title: First-Mile (Pick Up) Operations Supervisor / Manager

• SwiftX Express is seeking a First-Mile Operations Supervisor / Manager to join our Operations Control Center. This role is responsible for strategic planning, centralized management, and continuous improvement of all U.S. first-mile pickup operations, including DSP performance, routing strategy, capacity planning, and cost optimization.
• This is a high-impact role for someone who understands first-mile logistics at scale and can combine hands-on operational control with data-driven strategic planning.

Key Responsibilities

• First-Mile Strategy & Planning
• Lead nationwide first-mile pickup strategy across the U.S., including network design, capacity planning, and peak-season readiness;
• Develop and continuously optimize pickup models, routing strategies, and operational standards to improve efficiency, service quality, and cost control;
• Analyze pickup data and performance trends to identify bottlenecks and drive scalable improvements.

• Operations Control & Execution
• Oversee DSP-operated fleet and driver resources across U.S. regions through centralized control and monitoring;
• Manage and guide regional pickup operations teams, ensuring daily execution aligns with national strategy;
• Monitor real-time pickup performance and respond to operational exceptions, escalations, and service disruptions;
• Take ownership of first-mile pickup service quality, SLA performance, and cost metrics.

• DSP & Vendor Management
• Manage and evaluate Delivery Service Providers (DSPs), including performance reviews, compliance monitoring, and cost management;
• Establish and track DSP KPIs covering service quality, on-time performance, utilization, safety, and cost;
• Coordinate with DSPs and internal stakeholders to resolve performance gaps and implement corrective action plans;
• Support DSP onboarding, scaling, and network expansion initiatives.

• Process & System Optimization
• Lead first-mile process standardization and SOP development across the U.S. network;
• Partner with product, tech, and operations teams to improve or build first-mile systems, dashboards, and control-tower tools;
• Drive automation, visibility, and data accuracy improvements for pickup operations.

• Cross-Functional Collaboration
• Serve as a key point of contact between the Operations Control Center and regional ops, customer service, sales, and technology teams;
• Align first-mile strategy with downstream linehaul and last-mile operations to ensure end-to-end network efficiency;
• Support leadership with reporting, insights, and recommendations for continuous improvement.

Requirements:
• 1+ years of experience in first-mile pickup, transportation, logistics operations, or fleet management (experience at scale strongly preferred);
• Proven experience managing or working with DSPs, third-party carriers, or contractor-based fleets;
• Strong understanding of first-mile logistics workflows, routing, capacity planning, and cost drivers;
• Experience with KPI management, performance dashboards, and data-driven decision-making;
• Excellent communication and stakeholder management skills, with the ability to coordinate across teams and regions;
• Ability to work under pressure in a fast-paced, high-volume operations environment;
• Proficiency in English; Chinese bilingual ability is a strong plus;
• Legal authorization to work in the U.S.

Join SwiftX Inc. to contribute to a growing team dedicated to excellence! Explore our current job openings and apply today!

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach.

Benefits:
• Range of pay: 65-90K+Bonus (open to negotiate)
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD