First Mile Hub Manager ( New Cairo )

About Bosta :

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About Role:

Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.

About Code:

Incremental 2026OPSC-066

Job Responsibilities::
• Responsible for the delivery of facilities services across a designated area in as agreed within the SLA.

• Lead a multi-skilled team to provide Facilities Management services in accordance with the SLA.

• Monitor reporting daily, ensuring that all client service requests are allocated to the appropriate supply partner and closed out accordingly.

• Ensure all new starters (such as new vendors on site or any third party, contractors) receive all the necessary introductions promptly and accurately.

• Provide timely and accurate management information.

• Enhance the service delivery through best practice and the effective use of systems and equipment.

• Ensure all necessary processes/procedures are in operation and adhered to.

• Manage all service contracts including; cleaning, vending, security, catering, maintenance, fleet, office management etc.

• Coordinate facilities and project management, from inception to completion for the client sites.

• Establish effective day-to-day business relationships with the client and take a proactive approach to requirements.

• Produce regular reports according to schedule agreed with the client using CBRE internal systems.

• Hold regular progress reviews to ensure client satisfaction.

• Liaise with landlord and property managers to ensure their service charge obligations are met.

• Manage budgets and prepare regular forecasts according to agreed schedules targets.

• Responsible for Health and Safety on site, monthly HSE inspections and regular audits.

• Follow the HSE policy within the SLA and required by CBRE policy.

• Follow required emergency prevention and operational controls.

• Report all accidents, occupational illnesses and emergencies.

• Responsible for ensuring that all equipment is maintained and operated in a safe manner.

Job Qualifications::
• Minimum of 3 years in hub and warehousing operations, preferably in the shipping field.

• Very good English Level.

• Must have experience in leading and supervising teams.

• High School Diploma; Bachelor's degree.

• Decision Making and problem solving skills.

• Analytical and reporting skills.

• Ability to meet deadline and work under pressure.

• Time Management and multi-tasking.

• Good interpersonal skills and leadership skills.

• Proactive, with can do attitude and good judgment.

• Focused and professional attitude.