First Line Support Analyst Apprenticeship

A clear route into a career in tech

At clearer.io, we’re helping eCommerce brands grow through smarter technology, better customer experiences, and innovative tools used by businesses around the world.

We’re now looking for a motivated, tech-curious school leaver to join us as a First Line Support Analyst — an entry point into the tech industry designed for those ready to start building real-world skills from day one.

This role offers a practical alternative to university, combining hands-on experience with a recognised qualification and clear career progression.

What you’ll gain:
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A competitive apprenticeship salary

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A Digital Support Technician Level 3 qualification

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Experience working in a fast-growing global SaaS business

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The opportunity to develop technical, problem-solving, and communication skills

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A structured path into long-term roles within the business

Over the past three years, apprentices who have joined clearer.io have successfully completed their qualifications and progressed into full-time roles, continuing to grow within the company.

Your role:
As a First Line Support Analyst, you’ll be the first point of contact for our customers, helping them get the most from our products and resolving issues efficiently.

You’ll build practical experience in:

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Customer support and communication

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Troubleshooting and problem-solving

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Working alongside technical teams and developers

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Understanding how a global SaaS business operates

Benefits at clearer.io:
Private Medical Insurance

and many perks including a paid day off on your birthday!