First Impressions Specialist

Due to an internal promotion, Hope Clinic has an immediate opening for a courteous and engaging First Impressions Specialist to work as a member of the First Impressions team. If you're an administrative professional who thrives working in a fast-paced office environment with a heart for serving your neighbors in need, we want to hear from you! 

Fluency in Spanish is highly preferred for this critical role. The First Impressions Specialist position ensures that guests visiting any program area are given a warm welcome while performing prescribed front desk operational duties in a very busy front lobby.  

This is currently a part-time position:

Current shift schedule is Monday and Tuesday 8:30 - 4:30, and Wednesday 9:00 - 5:30 

Opportunities for additional hours to cover for absent team members 

Position offers generous paid vacation and sick time and a generous holiday scheduled that includes the week between Christmas and New Year's Day

Responsibilities include:

Greeting and directing clients, patients, and visitors

Training and assisting front desk volunteers

Answering multi-line telephones, checking front desk messages and forwarding as appropriate 

Receiving donations; documenting and sorting as appropriate

Checking in laundry clients, ensuring laundry room is ready for each client (cleaning lint traps, opening washer doors, general upkeep, etc)

Tracking and distributing emergency food bags when requested

Providing general assistance and information to callers, visitors, and staff as needed

The ideal candidate for this high-visibility position will possess:

Bilingual/Spanish fluency strongly preferred

Flexibility to occasionally cover for absent team members

Strong interpersonal skills to kindly welcome and assist a diverse population of clients, volunteers, and guests

Ability to multitask in a busy professional environment

Consistently friendly demeanor and ability to maintain firm but professional boundaries

Strong computer proficiency and ability to learn new software systems

Excellent time management and organizational skills

Reliable and punctual attendance

Requirements include

HS diploma or GED

Minimum one year of demonstrated reception or administrative support experience in a front-desk position

Experience working with a diverse and occasionally high-intensity client population highly preferred 

Spanish fluency and experience training volunteers a BIG plus

Most importantly, the successful candidate will support the Hope Clinic mission, vision, and values to serve all in Jesus' name

Resumes must be accompanied by a cover letter for immediate consideration.  Cover letter should include specific reasons for interest in working at Hope Clinic.

Hope Clinic is an equal opportunity employer.  All qualified applicants are welcome to apply.