Finnish language Customer Service roles in Sofia, Bulgaria

Mercier Consultancy

Lappajärvi, South Ostrobothnia, Finland Hybrid permanent

Posted: February 18, 2026

Job Description

Mercier Consultancy is excited to announce openings for Finnish Language Customer Service Representatives in Sofia, Bulgaria. If you have a passion for helping others and enjoy providing exceptional customer support, this is the perfect opportunity for you!

In this role, you will be responsible for assisting our Finnish-speaking customers by handling their inquiries, providing solutions, and ensuring a positive experience with our services. Your dedication and professionalism will be essential in building customer loyalty.

Responsibilities

• Provide outstanding customer service in Finnish and English through various communication channels
• Address customer inquiries, concerns, and issues promptly and effectively
• Document all interactions accurately in our customer relationship management (CRM) system
• Collaborate with team members to resolve complex customer issues
• Gather and analyze customer feedback to inform service improvements
• Stay informed about product offerings and updates to assist customers better
• Engage in training sessions to continuously enhance customer service skills

Requirements:
• Fluency in Finnish and English with strong communication skills
• Previous experience in customer service or related roles is preferred
• Strong problem-solving abilities and a customer-centric attitude
• Able to handle multiple inquiries in a fast-paced environment
• Excellent attention to detail and good organizational skills
• Passionate about delivering exceptional customer experiences
• Knowledge of CRM systems and customer support tools is a plus

Benefits:
Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

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