Finnish Customer Support - Athens, Greece

Cross Border Talents is looking for Finnish speakers to work in Athens, Greece. Your role: Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions.

Requirements: High School Diploma or Higher Native/Fluent Finnish; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills

Benefits: Paid travel Expenses; Health Coverage and Private Health Care; Attractive Salary with performance bonus; Working hours: 40h per week = is 8 hours per day / 5 days a weeks