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Finnish customer service roles in Sofia Bulgaria - Relocation Package

Mercier Consultancy

Sofia, Sofia City Province, Bulgaria Hybrid permanent

Posted: February 16, 2026

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Quick Summary

Supporting Finnish-speaking customers in a professional and customer-focused manner, ensuring exceptional customer service and client satisfaction in Sofia, Bulgaria.

Job Description

Mercier Consultancy is thrilled to offer exciting opportunities for Finnish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package. We are searching for energetic and customer-focused individuals who are ready to make a difference in our client's experience.

As a Customer Service Representative, you will be responsible for supporting our Finnish-speaking customers, ensuring their inquiries are handled with care and professionalism. Your role will be vital in maintaining our commitment to exceptional customer service and client satisfaction.

Responsibilities

• Provide high-quality customer support in Finnish and English through various communication platforms
• Identify and resolve customer inquiries and issues efficiently
• Document all customer interactions accurately in the CRM system
• Collaborate with team members to resolve complex issues and improve service delivery
• Collect feedback from customers to enhance our services
• Stay updated on product knowledge and process changes
• Participate in training and development to improve your skills and knowledge


Requirements:
• Fluency in Finnish and English with strong communication skills
• Previous experience in customer service is highly desirable
• Strong problem-solving skills and a customer-oriented approach
• Ability to work in a fast-paced environment while managing multiple tasks
• Excellent attention to detail and organizational skills
• Commitment to providing outstanding service and ensuring customer satisfaction
• Familiarity with CRM systems or customer service software is an advantage


Benefits:
Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

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