FinCrime Operations Training Lead - AML Investigations

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Training Team Lead to join our AML Investigations team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission by supporting the AML Investigations Operations team in improving and maintaining its newbie onboarding and training programme.

You will be the architect of our "Onboarding Engine," ensuring that as our AML Operations teams expand globally, every new joiner reaches "Day 1 Readiness" swiftly, consistently, and with a rock-solid understanding of ML/TF risk. 

As a Lead, you will manage a team of trainers, focusing on optimizing training admin while ensuring our training programme remains engaging, compliant and scalable. You will work closely with AML Service Delivery and SME, and cross-team stakeholders such as WFM, Knowledge Management, etc.

Responsibilities include:

• People Leadership: You’ll be managing a global team of Training Specialists. You’ll be responsible for their growth, performance, and ensuring they stay technically sharp and consistent in their work.
• Operational Excellence: Oversee the full lifecycle of onboarding programs—from design to delivery. You’ll focus on optimization and scalability of our training programme and framework that empowers newbies without losing the essential risk-based approach and quality.
• Reporting & Governance: Establish and maintain governance frameworks for all training initiatives. You’ll ensure all work is documented, evidenceable for regulatory requirements, and that our training library is regularly refreshed to stay current with internal and external changes.
• Stakeholder Diplomacy: Act as a key partner for Service Delivery, WFM, SME, etc. You’ll confidently navigate complex conversations to align training objectives with wider team and business goals. You’ll act as a first point for requests from external and internal stakeholders when it comes to AML onboarding.
• Innovative Delivery: Oversee the delivery of training through diverse avenues, including in-person workshops, e-learning modules, and blended learning approaches, ensuring our training scales effectively as we grow.
• Continuous Improvement: Identifying and solving inefficiencies, bottlenecks, and areas for improvement in the team and trainings in order to ultimately improve the daily work of our agents.  You must also be able to quickly grasp the impact of projects on trainings and agents’ everyday work.

• We are looking for a strong leader with ideally 1-2 years of experience leading teams, but we are open to experienced Training Specialists ready to step up, or seasoned People Leads from other high-growth operational areas who are passionate about scaling an onboarding engine.
• You have a good understanding of the regulatory framework surrounding AML and Fincrime more broadly, and are familiar with money laundering methods and financial crime trends.
• In a true Wise fashion, you are proactive and "get things done." You do not only see the problems but also have constructive ideas to solve them. You’re eager to work towards our team mission.
• You are proficient in using data for performance assessment and problem-solving, with the ability to turn deep-dive insights into actionable program improvements.
• You have excellent verbal and written English skills, capable of producing professional reports and navigating complex stakeholder environments.
• You’re able to work under pressure and you don’t fear change. You can multitask and prioritise efficiently and take responsibility in challenging situations. 
• You’re a true team player while also being strongly self-led. You have excellent organisational skills, but also the ability to be flexible with priorities and play things around.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English.

We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚

Our Hiring Process

• Application Review – We’ll review your experience and fit for the role.
• Homework - this assignment will assess your ability to develop a strategic, scalable onboarding plan with innovative solutions, clear success metrics, and risk mitigation strategies.You will have 3 calendar days to complete it
• First Interview – With an AML Lead and a Specialist, focusing on role preparedness and exploring your thought processes.
• Final Interview – With our AML Senior Leads focusing on your strategic thinking, optimisation and stakeholder management skills.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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