Financing Solutions Client Service Representative, Assistant Vice President

Who we are looking for We are looking for a motivated individual to join our client service team looking after our Secured Financing, Agency Lending and Prime Services businesses. State Street’s European presence in securities lending is long-standing. In that time, we have built a long and enviable list of clients, spanning the very top tier of asset owners, pension funds, insurance companies, sovereign entities, and alternative clients. This will be an opportunity to join a new group within State Street Markets Financing Solutions – Client Service. This individual will have a role to support our clients’ daily servicing needs in the financing products. As such, ensuring that our client-facing organization is operating smoothly and delivering for our clients is of paramount importance. This role can be performed in a moderate hybrid model, where you can balance work from home and office to match your needs and role requirements but having a core of 4 days in the office each week. Why this role is important to us The team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world’s institutional investors, we deliver the industry’s most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients’ investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions – data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance – we deliver a breakthrough edge to drive business success. As one of the largest and most experienced securities financing providers in the industry, we provide investors with market-leading expertise, technology and scale to accelerate decisionmaking and enhance performance. With a focus on innovative financing solutions, we’ve expanded our Information Classification: General services to support a range of agency lending, repo and prime services, helping investors access new pools of liquidity and providing competitive overnight and term cash investment financing. What you will be responsible for As Financing Solutions Client Service Representative, you will: Perform all necessary tasks to support client activity in Repo, Agency Repo, Agency Lending, Prime Stock Loan, and Equity Swaps Support the relationship managers and sales teams within Financing Solutions to create a seamless servicing model, including creation of presentations, improve reporting, and manage daily client activities Work with key internal stakeholders to grow our existing relationships, optimize revenue and improve client satisfaction Interact with clients to manage queries and escalate issues professionally and in a timely manner Coordinate across Asset Services and other State Street divisions to support execution of strategic RFPs and pricing decisions, including driving change to improve these processes Understand market dynamics, anticipate any potential client impact, engage with and manage clients accordingly What we value These skills will help you succeed in this role: Knowledge of Repo, Agency Repo, Agency Lending, Prime Stock Loan, and Equity Swaps Experience working with sales, middle office, and operations teams to optimize revenue and client satisfaction Strong critical thinking, problem-solving, and decision-making skills Knowledge of short-term investment and financing markets Highly analytical who can innovate solutions and processes Ability to manage multiple tasks simultaneously in a fast – paced, front office environment Ability to build dashboards using large datasets to identify themes, present talking points to clients, and optimise daily activities will be a distinct advantage Education & Preferred Qualifications BA (Hons) Degree Financial Services 3-5 years of financial services experience Additional requirements Clear and effective communication is essential – excellent speaking and writing skills are a must Ability of foster strong internal and external relationships Highly organized and strong analytical capability Strong sense of client ownership and responsibility Ability to drive growth Proficiency in Microsoft office, specifically Excel About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. 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