Financial Operations Associate (Chargeback/Dispute)

We Are

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You Will

• Lead and manage chargeback operations across multiple markets and countries, ensuring consistent quality and process alignment.
• Review and make informed decisions on chargeback cases, determining which cases should proceed or be closed, to minimize company losses.
• Monitor and improve Financial Operations processes by identifying gaps and implementing best practices. Develop and maintain data dashboards to track chargeback volumes, win rates, and operational efficiency.
• Serve as the subject matter expert (SME) on dispute processes and policy changes, ensuring alignment with industry best practices.
• Collaborate closely with cross-functional teams to ensure smooth communication and alignment across regions.
• Mentor and guide junior team members, fostering skill development and supporting the team’s growth.
• Analyze trends, generate insights, and propose improvements for chargeback strategy and operations.

Requirements:
• Proven expertise in chargeback and dispute management (3+ years), with a deep understanding of network rules, regulatory frameworks, and compliance standards.
• A logical thinker who can evaluate cases critically and make data-driven decisions.
• Highly organized, detail-oriented, and able to manage complex tasks across multiple markets.
• An excellent communicator, able to convey ideas clearly, collaborate effectively with stakeholders, and present chargeback insights and strategies to senior leadership.
• Open-minded, enjoys exploring new ways of working, and embraces a culture of experimentation and innovation.
• Passionate about developing the team and fostering a collaborative, solution-oriented environment.
• High level of integrity and work ethic; capable of managing confidential data with professionalism.
• Ability to work both independently and as part of a team.
• Degree/Diploma in Accounting/Finance/Economics.