Financial Operations Analyst - ELITE Dental Alliance

About Elite Dental Alliance

The Financial Operations Analyst opening is with Elite Dental Alliance, a business unit of Cain Watters & Associates. ELITE is the nation’s largest purchasing platform built for the independent dental practice. ELITE helps private dental practices compete with corporate dentistry by providing significant savings on products and services used every day. Serving all dental specialties, ELITE’s Dentists save on virtually anything needed to run a dental practice. From supplies to equipment, software to websites, practice financing to patient financing, and everything in between, ELITE has the right vendors, the right pricing, and the right service. With ELITE’s Advocacy Team, dentists have access to expert guidance to help with making buying decisions, selecting the right vendors, and ensuring practices have everything they need to be successful.

Summary/Objective

Reporting to the Finance Director, the Financial Operations Analyst plays a pivotal role in ensuring the organization’s financial stability through healthy cash flow management and process optimization. The role also involves analyzing and auditing reports to ensure accurate and timely cash flow.

Essential Functions

• Perform vendor payment audits to ensure administrative fees are accurate, current, and reflected in Monday.com.

• Collaborate with vendor success teams to guide payment collections and resolve payment-related inquiries or complaints.

• Conduct membership payment audits to ensure fees are up-to-date and accurately reflected in HubSpot and payment gateways.

• Collaborate with member sales and support teams to provide guidance on payment features and processes.

• Develop and provide periodic reporting on fees and collection performance.

Responsibilities & Duties

• Receive, record, and process vendor fees in compliance with company policies.

• Prepare invoices for overdue vendor fees and perform comprehensive report assessments for accuracy before importing into sales data.

• Coordinate with the Vendor Loyalty Program Manager to address member inquiries about loyalty program redemptions.

• Track membership redemptions using HubSpot Tickets.

• Process payments in line with company protocols based on redemption receipts and renewal dates.

• Receive, record, and process membership fees in adherence to company policies.

• Manage special condition payments in accordance with company policies.

• Proactively identify opportunities to enhance vendor and member experiences, streamline reporting, and optimize payment processes.

• Conduct outbound collection calls to members with past-due balances by engaging in empathetic and professional conversations to recover payments and resolve account issues.

• Serve as the primary point of contact for members regarding overdue accounts, providing clear communication and solutions to address outstanding balances.

• In collaboration with the finance, sales, and vendor success team, work closely to investigate and resolve billing discrepancies or disputes to prevent future delinquencies.

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.