Financial Crime Investigator, Law Enforcement

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

UK Remote | 💰£26,000 - £31,400 + Benefits | Hear from the team ✨

Start date - Tuesday 26th May 2026

Working hours - Monday - Friday, 37.5 hours per week, working 9am - 5:30pm

⭐ About our Law Enforcement Team:

Law Enforcement Investigators are key to our strategy within financial crime operations. The team is responsible for responding to requests for information from Law Enforcement and other public agencies including the National Crime Agency, Department of Work & Pensions and the Serious Fraud Office. Our team also monitors accounts that are subject to Restraint or Freezing Orders issued under the Proceeds of Crime Act 2002, prepare witness statements for court and carry out reviews of high risk accounts. You’ll join a tight-knit team of about 12, reporting to a Financial Crime Team Manager. While you’ll become a subject matter expert in Law Enforcement Operations, you won't be working in a silo. We work in ‘Pillars’ here, but collaboration is everything. We work closely with other pillars across FinCrime Operations such as AML, Business Banking, and Screening squads to get the full picture.

🔑 You’ll play a key role by…

• Triaging and investigating requests from Law enforcement, these can include taking calls from officers.

• Analysing customer accounts to identify risk or suspicious activity, and recording your decisions in a clear and concise rationale.

• Reviewing and responding to follow up questions from Law Enforcement and other public agencies.

• Identifying and escalating high risk tasks to senior investigators.

• Collating and gathering information to the authorities in line with the relevant legislation.

• Responding to escalations in the Law Enforcement escalation channels

🤩 We’d love to hear from you if…

• You have foundational knowledge of financial crime, various typologies, and a keen interest in current trends within the field. This may include experience in a law enforcement liaison role.

• You’re detail-oriented, you understand that in the world of Law Enforcement, the small details matter most.

• You’re adaptable, you’re happy switching between rapid-fire triaging and methodical account reviews.

• You are an excellent communicator with strong written and verbal English skills, enabling you to clearly and concisely summarise complex financial activity.

• You are comfortable making judgement-based decisions and assessing risk

• You are self-motivated, independently driven to manage your time, meet deadlines, and take full ownership of your performance.

• You can develop knowledge and understanding of UK legislation and regulations around economic crime, including understanding different requests for information and court orders

• You have good time management skills and can work towards deadlines

• You're able to become fluent with MacOS, Slack, and GSuite tools

• You are committed to helping Law Enforcement agencies tackle crime and making Monzo a hostile environment for criminals

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰£26,000 - £31,400 ➕share options.

📍This role is based remotely in the UK.

📚£1,000 learning budget each year to use on books, training courses and conferences.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Application questions

• Recruiter call

• Final stage interview with the hiring manager

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Closing date: Applications are reviewed daily. We will keep this advert live until all vacancies are filled, so we recommend applying as soon as possible.

#LI-REMOTE #LI-JW

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊