Financial Auditor Team Lead | With 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

Medical Bill Auditor

• Audit medical and healthcare-related bills against benefits platform records on a recurring basis
• Identify discrepancies such as payments for ineligible or terminated employees, Incorrect charges or mismatched enrollment data
• Reconcile billing data and validate accuracy of charges
• Document findings clearly using standardized templates and processes
• Upload audit results and reports to a secure shared file system
• Collaborate with internal teams to refine and improve reconciliation workflows
• Flag trends or recurring issues that may impact client costs or operations
• Ensure confidentiality and security of sensitive healthcare and employee data

Requirements:
• At least 1 year BPO experience handling a Financial Account
• At least 6 months of team lead / supervisory experience
• Healthcare experience is a PLUS, not required
• Must know how to use MS Word, Excel, Outlook
• Good verbal and written English skills
• Willing to work ONSITE in Buendia, Makati
• Amenable working night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives