Finance Systems Change Manager

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At Expeditors, we are committed to supporting our employees, who in turn deliver exceptional service to our customers. As part of the global logistics industry, our company plays a vital role in international trade, specializing in supply chain management with a customer‑centric and innovative approach. Headquartered in Bellevue, Washington, Expeditors is a Fortune 500 company employing over 19,000 trained professionals across more than 350 locations on six continents. We address the complex demands of international trade through tailored solutions and integrated information systems.

We prioritize recruiting, training, and retaining top logistics and technical talent worldwide. Internal advancement is strongly encouraged, with over half of our employees having been with us for five years or more. Our high retention rate is supported by a distinctive compensation program and career development opportunities, enabling our employees to pursue meaningful, long‑term careers at Expeditors.

Summary

The Global Financial Systems and Solutions (GFSS) team oversees Expeditors’ complex accounting applications and partners closely with business stakeholders and Global Technology to support the ongoing modernization of Expeditors information systems. We are looking for a skilled and motivated individual to step into the Finance Systems Change Manager (‘The Change Manager’) role. The Change Manager owns the end‑to‑end delivery of accounting system enhancements—coordinating readiness, communications, deployment, adoption, and stabilization. They translate technical updates into user‑friendly guidance, partnering with other members of GFSS to deliver training, and support adoption of changes. This role partners with other members of GFSS to ensure smooth transition from systems release to maintaining and supporting the business users of the applications. This role collaborates closely with Financial Controls and Compliance (FCC) team to ensure adequate internal controls are in place to address the risks relating to the changes. The position also contributes to access governance and compliance by supporting user access reviews and maintaining structured, audit‑ready permission guidance. Through effective communication, documentation excellence, and a structured approach to change, this role ensures system improvements deliver value while maintaining compliance and user confidence.

Essential Duties and Responsibilities

• Lead the accounting and finance teams on the lifecycle of enhancements: intake, scoping, prioritization, timeline coordination, dependency tracking, and delivery execution.
• Lead release readiness activities, including scheduling, stakeholder coordination, communication planning, deployment verification, and rollback awareness.
• Partner with other members of GFSS to design and deliver training supporting new functionality deployments, including live sessions, job aids, and reference materials.
• Collaborate with other members of GFSS to ensure smooth transition from systems release to maintaining and supporting the business users of the applications.
• Collaborate with the FCC team to ensure adequate internal controls are in place to address the risks relating to the systems enhancements.
• Leading deployment communications, monitor early‑stage adoption, document known issues/workarounds, and coordinate hyper care activities to support stabilization.
• Maintain structured business‑side change tools such as release calendars, communication templates, readiness checklists, and decision/risk logs.
• Create and maintain user‑centered accounting system documentation, including functional overviews, process guides, how‑to materials, and end‑user manuals.
• Develop clear, accessible release notes that translate technical changes into user impacts, required actions, and links to updated guidance.
• Serve as owner of the team’s SharePoint site, ensuring it remains the authoritative source of truth for release notes, documentation, training materials, FAQs, and support resources.
• Enhance enablement materials based on user questions, support trends, and feedback to reduce recurring support needs.
• Support user access reviews and role attestations by coordinating reviewer assignments, collecting evidence, tracking issues, and ensuring exceptions follow published guidance.
• Maintain clear role and permission guidance describing access capabilities, risks, and approval expectations.
• Assist stakeholders in ensuring system changes and access‑related processes meet compliance, auditability, and documentation standards.
• Ad-hoc projects and other duties as applicable.

 

Minimum Qualifications

• Bachelor’s degree in information systems, accounting, finance, business, or a related discipline.
• Minimum of 5 years of relevant experience in finance systems, change management, or related technology-enabled transformation roles.
• Ability to work cross-functionally with Global Technology and business stakeholders.
• Experience coordinating system changes or releases,  including readiness planning, communication across stakeholders, and post‑release stabilization.
• Experience performing risk assessments and evaluating internal controls relevant to financial reporting.

Preferred Qualifications

• Working knowledge of accounting processes, user access management, and control-oriented environments.
• Experience supporting access reviews, role attestations, or permission governance programs.
• Experience managing structured knowledge repositories (e.g., SharePoint) using standardized templates and taxonomies.
• Familiarity with change management frameworks or methodologies (e.g., Prosci, ITIL) is a plus.

Reporting Relationships

Position reports to: Director – Finance and Accounting Projects.

Position type: Individual contributor.

Compensation

Expected Base Salary Range: $100,000 per year.

This position is eligible for a bonus, based on company performance. At Expeditors, all executives and certain leadership roles receive a base salary of $100,000. The bonus is designed to align total compensation with market standards, ensuring competitiveness and fairness.

Additional Benefits

• Paid vacation (first year prorated, then 15 days).
• Ten company holidays.
• Two flexible days.
• Paid sick time (accrual: 1 hour per 30 hours worked).
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Medical (PPO or HDHP), vision, and dental plans.
• HSA with company contribution (HDHP participants).
• Employee Assistance Program (EAP).
• Basic Life and Long‑Term Disability insurance.
• Optional accidents, supplemental life, and disability plans.
• Dependent Care FSA.
• Paid Parental Leave.
• Commuter Benefits.
• Educational Assistance Program.
• Twenty-six work‑from‑home days annually (prorated first year).
• Volunteer day (1).
• Annual Charitable Giving Match.

All your information will be kept confidential according to EEO guidelines.

Job Location

This is a full‑time, on‑site role based in the greater Seattle, WA area.

Workplace may be at Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria).

Local candidates or those able to relocate required; no relocation assistance provided.

Candidates must meet immigration requirements for U.S. employment.

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