Finance Process Excellence and People Lead (12-18 Month Fixed Term Contract)

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager Job Description & Summary At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management. In financial operations at PwC, you will focus on managing financial processes and confirming compliance with regulations. You will handle tasks such as financial reporting, budgeting, and risk management. Role: Finance Process Excellence and People Lead (12-18 Month Fixed Term Contract) Location: Jersey Line of Service: Business Enablement – Finance Pillar Grade: Manager Contracted Hours per Week: 37.5 hours PwC Channel Islands Overview At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance, tax and advisory services to turn challenges into opportunities. Leveraging deep expertise and advanced capabilities, we ensure you’re ready for any future, helping you act boldly and achieve real results. Job Summary: The Finance Process Excellence & People Lead will redesign finance processes and support the behavioural and capability change required to embed the finance function of the future. This role bridges process innovation, people change, and capability development, ensuring that redesigned processes and new system capabilities translate into improved ways of working, stronger controls, and a more effective finance team. The role is a key member of the Finance Innovation & Transformation Team, working closely with the Finance Innovation & Transformation Lead, Head of Finance and Finance Director to ensure alignment with the overall transformation strategy and programme governance. Responsibilities: Responsibilities include: Process Mapping, Diagnosis & Insight Lead detailed “as-is” mapping across key finance processes. Identify bottlenecks, inefficiencies, duplication, and opportunities for automation. Proactively escalate significant process risks, issues, or dependencies to the Finance Innovation & Transformation Lead for inclusion in programme governance. Future-State Process Design & Operating Model Alignment Develop streamlined, future-state processes aligned to best practice and system capabilities, with clear documentation and standard operating procedures. Define clear process ownership, control points, and accountability frameworks including RACI where appropriate). Ensure processes support the future finance operating model and are aligned with the transformation programme’s objectives. Embed measurable control and performance checkpoints within redesigned processes. System Enablement, Data & Integration Support Align process design with system configuration, workflows, reporting structures and master data requirements. Support system design workshops, testing cycles, and data requirements identification; contribute to test scenarios and acceptance criteria. Help embed controls and reporting into new system-enabled processes, ensuring auditability and compliance. Coordinate with relevant teams to support integration and delivery, minimising disruption to operations. People, Capability & Organisational Change Develop high-quality process documentation, SOPs, and training materials tailored to different user groups. Work with the People team (HR Business Partners and Learning & Development) to support capability building, training plans, and behavioural adoption, including identifying change champions and coaching needs. Support organisational readiness, go-live planning, and post-go-live stabilisation, including hyper care and adoption monitoring. Support stakeholder engagement and communication to drive adoption of new ways of working. Continuous Improvement & Collaboration Facilitate cross-functional workshops, process reviews, and feedback cycles to capture insights and improvement opportunities. Encourage innovation and continuous improvement within finance; establish cadence for benefit tracking and retrospectives. Work with colleagues to embed new ways of working and share best practices across teams. Capture and escalate continuous improvement ideas and lessons learned to the wider transformation team for consideration and implementation. Direct Reports: This role reports to: Finance Innovation & Transformation Lead There are no direct reports into this role. Qualifications & Certifications: Bachelor's degree in Finance, Accounting, or related field MBA or advanced degree preferred. Fully qualified accountant with a recognised UK professional designation. Minimum of 5 years of experience in finance, with a strong focus on process improvement and transformation. Skills & Experience Required: Essential skills: Experience in process improvement, operational excellence, or finance transformation. Strong understanding of finance operations, controls, and workflow design. Ability to map and redesign processes using recognised methodologies. Skilled facilitator with excellent communication and collaboration abilities. Understanding of change management principles and people-centred change; ability to drive behavioural adoption. Desirable skills: Lean Six Sigma or continuous improvement certification. Experience of ERP/financial management system implementations and workflow/automation enablement. Background in behavioural change, training or organisational development. Experience in shared services, outsourcing, or cross-functional process improvement. Exposure to analytics/BI tools for performance measurement and reporting. Travel Requirements: Travel between the Channel Islands is expected. Occasional travel to the UK and Operation Centres in Europe may be required. The skills we look for in our people: All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional. The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver. Diversity: We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm . Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 14 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date