Finance Operations Support Senior Analyst (Bangkok based, relocation provided)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to know our team

Finance Operations Payout Support is part of the Finance Operations & Controlling function within the Finance Payout department. Our team builds and maintains strong relationships with vendors and property partners by delivering excellent service across vendor onboarding and payment issue resolution.

As an Operations Payout Support Specialist, you will primarily manage vendor onboarding for non-trade vendors by collecting required documents, validating and maintaining vendor master data, coordinating system enablement, and following up until vendors are fully operational. You will also support property partner payments (trade) by investigating and resolving payment issues across Agoda’s payment methods (Telex Transfer, Virtual Credit Card, Physical Credit Card, and PayPal) and assist with day-to-day payment activities, escalations, ad-hoc investigations, and possibly some related to month-end closing tasks. You will collaborate closely with internal teams, as well as external partners, to drive timely vendor enablement and issue resolution. Your role includes ensuring master data accuracy and compliance with internal controls, contributing to process improvements by identifying recurring issues and proposing scalable fixes, and providing operational insights that support Agoda’s growth and reliable payout operations. This role suits candidates with strong problem-solving skills, a service-oriented mindset, high attention to detail and accuracy, and curiosity about global finance and payments who thrive in a fast-paced, high-intensity environment and can balance stakeholder communication, operational tasks, and continuous improvement.

In this Role, you'll get to: 

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Lead end-to-end non-trade vendor onboarding: collect and validate required documents, set up and maintain vendor master data, coordinate system enablement, and follow up until vendors are fully operational.

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Manage backend vendor enablement processes and support internal stakeholders to remove blockers for vendor activation.

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Perform day-to-day payment operations and Accounts Payable Support related tasks as needed, including backend process work and reconciliation, payment configurations/settings, and month-end related tasks when required and other payment exceptions, ensuring transactions are accurate, executed, and recorded on time.

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Investigate and resolve payment-related queries from property partners and internal teams, delivering timely and satisfactory outcomes.

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Manage complex payment inquiries and backend processes, providing documented alternative resolutions for issues outside standard workflows while ensuring compliance with controls and appropriately weighing operational risk.

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Execute scheduled and ad-hoc finance tasks with high accuracy, strong control, and timely ownership.

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Stay up to date with changes in internal systems, payment logic, and finance platform updates.

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Actively monitor processes, identify improvement opportunities, and use data to measure impact and drive efficiency.

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Perform other related duties as assigned.

What you'll Need to Succeed:

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Bachelor’s degree in any discipline.

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3–5 years’ working experience in any field. Experience in finance is a plus (especially on Procurement, Vendor Onboarding, Accounts Payable, Accounts Receivable, Payment Operations, Risk and Control). Experience with supervisory or management-level responsibilities is an additional plus.

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Demonstrated experience in document verification, master data management, or data governance.

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High attention to detail and accuracy in transactional work and master data maintenance; strict adherence to audit rules and internal controls.

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Strong problem-solving and analytical skills with the ability to use data to identify patterns and produce actionable insights.

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Excellent written and verbal English communication skills and effective stakeholder management across functions.

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Ownership mindset with the ability to prioritise under tight deadlines and a methodical approach to work.

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Adaptable, fast learner who thrives in a dynamic, high-intensity environment.

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Proficient in Microsoft Office, especially Excel and possess strong presentation skills.

It’s Great if you Have:

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Prior experience in procurement, data governance, finance operations or non-trade vendor onboarding.

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Experience or basic understanding of risk & control or compliance.

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Accounting or payout experience.

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Experience with payment solutions, card processing, or virtual card platforms.

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Exposure to data analysis or databases (e.g., VBA, SQL).

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Experience in project coordination/management and leading small teams.

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Strong presentation, negotiation, and stakeholder influencing skills.

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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

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• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.