Finance Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Key Responsibilities

Invoicing & Billing

• Create, verify, and release customer e-invoices accurately and on schedule.

• Ensure all invoices follow tax laws and internal guidelines.

• Cross-check debit notes (Core invoices) with issued e-invoices across systems.

• Respond promptly and professionally to e-invoice queries via email or phone.

• Coordinate with Sales and Operations to confirm all chargeable items are billed, avoiding revenue gaps.

• Keep well-organized billing files to support audits and compliance.

• Assist with month-end closing by verifying invoice data against collection reports.

Outstanding & Unbilled Transactions Follow-up

• Prepare and review outstanding balance reports regularly.

• Track overdue invoices, send reminders, and work with teams to resolve issues.

• Provide accurate AR aging details for bad debt and provision assessments.

• Report and escalate high-risk overdue accounts with analysis-based insights.

• Identify and fix causes of unbilled transactions for timely processing.

• Monitor credit customers to ensure payments are received on time.

General Support

• Partner with Finance, Operations, and other teams to resolve billing or collection matters.

• Support continuous improvement to streamline invoicing and collection.

• Carry out additional tasks assigned by the Manager.

Qualifications

- Bachelor’s degree in accounting, Finance, or a related field.

- 2–4 years of relevant experience in invoicing, billing, or accounts receivable, preferably in a multinational or logistics environment.

- Solid understanding of accounting principles and tax compliance requirements.

- Experience with ERP systems (NetSuite experience is highly preferred).

- Proficient in Microsoft Excel and other Office applications.

- Strong attention to detail, organizational skills, and ability to work under tight deadlines.

- Excellent communication skills in Vietnamese and being able to communicate well in English is a plus.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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